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I am confused. I know I pledged, but I cannot find any record of it.

fig. pledge support issue

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6 replies to this topic

#1
RHelg224

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This is just so bizarre. I know that I pledged $287 at the $199 level, but I can't find any record of it. When I log into Fig, it does not show up under my pledges. I got no confirmation in my email from either Fig or Stripe or Obsidian.

 

But, yesterday, when I navigated to Fig from my phone, it showed that I backed it at $287. But I was not logged in! After I logged into Fig, that pledge disappeared and there was no more record of it. I cannot get back to that page, even after logging out of Fig. I wish I had taken a screenshot.

 

What the heck is going on? Can anyone point me in the right direction on this? I will re-pledge if need be, but I don't want to accidentally get charged twice.


Edited by RHelg224, 23 February 2017 - 11:04 AM.


#2
Leferd

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Email: support at obsidian dot net.
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#3
RHelg224

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Thank you.


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#4
Mikeymoonshine

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or email fig. I had an issue with email verification and they fixed it really quickly.



#5
Leeuwenhart

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Alzheimers

#6
RHelg224

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Obsidian wrote back that they couldn't help, and also suggested I email Fig. Which I did and they got back to me. They found my pledge with my email typoed and was able to move it under my real email/account.

 

Thanks for the advice! And I'm glad I'm not crazy!


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#7
rjshae

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Obsidian wrote back that they couldn't help, and also suggested I email Fig. Which I did and they got back to me. They found my pledge with my email typoed and was able to move it under my real email/account.

 

Thanks for the advice! And I'm glad I'm not crazy!

 

PEBCAK. ;)







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