RHelg224 Posted February 23, 2017 Share Posted February 23, 2017 (edited) This is just so bizarre. I know that I pledged $287 at the $199 level, but I can't find any record of it. When I log into Fig, it does not show up under my pledges. I got no confirmation in my email from either Fig or Stripe or Obsidian. But, yesterday, when I navigated to Fig from my phone, it showed that I backed it at $287. But I was not logged in! After I logged into Fig, that pledge disappeared and there was no more record of it. I cannot get back to that page, even after logging out of Fig. I wish I had taken a screenshot. What the heck is going on? Can anyone point me in the right direction on this? I will re-pledge if need be, but I don't want to accidentally get charged twice. Edited February 23, 2017 by RHelg224 Link to comment Share on other sites More sharing options...
Leferd Posted February 23, 2017 Share Posted February 23, 2017 Email: support at obsidian dot net. 1 "Things are funny...are comedic, because they mix the real with the absurd." - Buzz Aldrin."P-O-T-A-T-O-E" - Dan Quayle Link to comment Share on other sites More sharing options...
RHelg224 Posted February 23, 2017 Author Share Posted February 23, 2017 Thank you. 1 Link to comment Share on other sites More sharing options...
Mikeymoonshine Posted February 23, 2017 Share Posted February 23, 2017 or email fig. I had an issue with email verification and they fixed it really quickly. Link to comment Share on other sites More sharing options...
Leeuwenhart Posted February 23, 2017 Share Posted February 23, 2017 Alzheimers Link to comment Share on other sites More sharing options...
RHelg224 Posted February 23, 2017 Author Share Posted February 23, 2017 Obsidian wrote back that they couldn't help, and also suggested I email Fig. Which I did and they got back to me. They found my pledge with my email typoed and was able to move it under my real email/account. Thanks for the advice! And I'm glad I'm not crazy! 4 Link to comment Share on other sites More sharing options...
rjshae Posted February 23, 2017 Share Posted February 23, 2017 Obsidian wrote back that they couldn't help, and also suggested I email Fig. Which I did and they got back to me. They found my pledge with my email typoed and was able to move it under my real email/account. Thanks for the advice! And I'm glad I'm not crazy! PEBCAK. "It has just been discovered that research causes cancer in rats." Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now