romeo_longsword Posted June 17, 2005 Share Posted June 17, 2005 Below is a long complain letter to a British ISP who has placed me in a rather strange position and I wounder if anyone has a simular experience, enjoy. 14th June 2005. Dear Bulldog, I am writing a complaint letter regarding my experience with Bulldog since October 2004. For the last few weeks I have been exchanging emails and communications with the Bulldog Customer Service and the finance Department. Unfortunately, I found that all the replies do not satisfy the chain of problems I am currently having with Bulldog, and I feel that my case would require a higher degree of attention from you in order to achieve a clear understanding. My complaint letter is regarding to my experience and problems with two different accounts with Bulldog, each have their own problems and one is not connected to the other. Most of these problems are based on the lack of attention and communication from Bulldog. Therefore I would greatly appreciate if the customer service department would try to understand the whole of my letter in detail rather than following the tradition of making up your own assumptions and providing unsatisfying or even irrelevant answers and explanations. Regarding to Account: BDOL******. I was overcharged on my billing from your finance department, and I must say that I am shocked at how your company would function in such a way that would break contract with your customer. When I called Bulldog to apply for an account for the first time in October, your sale team told me once my connection is established I can "try" your October package for three months for free. This October package include the phone line rental and the 4mb broadband connection monthly rental in a total sum of Link to comment Share on other sites More sharing options...
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