Anyone facing problems on gamepass?

[Ferchos Silva]

Hi all,

 

Does anyone  here facing problem to run the game on Windows?

Either using Microsoft Store or Gamepass Outer Worlds just don't start.

All my gpu and windows drivers are updated.

 

Can someone help me?

DxDiag - Outer.txt

[Silverhaze_NL]

Check your clock settings in Windows, it fixed it for me. Wintertime was the problem.

[Jlmerry11]

I keep crashing and getting memory leak errors

[Ferchos Silva]

38 minutes ago, Silverhaze_NL said:

Check your clock settings in Windows, it fixed it for me. Wintertime was the problem.

Hi Silver,

 

Thank you. I've checked it and it's ok. Still can't open.

 

 

[Ferchos Silva]

33 minutes ago, Jlmerry11 said:

I keep crashing and getting memory leak errors

It's so annoying! I really wanted to enjoy the game.

 

 

[Pilda]

Try to change your region in windows to USA. It allegedly helps if you get an error code. 

[Gorgon]

Open services and check if gaming services is running. If it can't be manually started from services you might be screwed, it's something wrong with windows. Installation or updates or something. 

This is just from a google search. 

[Ferchos Silva]

Still can't open

[TJH1968]

I had this problem with gears 5 on gamepass. It worked on xbox but not pc. It simply wouldn't load.

On pc I had to launch the store then check for updates manually. There was an update for the store that didn't automatically download and update. There was also a gamepass update, same issue. After I updated the store and gamepass manually gears 5 would work. 

Just a possible solution.

[Ferchos Silva]

Hi Tj,

 

Thank you. I have checked the updates and still can't launch.

[OEI_Wolf]

Hello, Ferchos Silva.

I'm sorry you're experiencing an issue getting the game to start. I would suggest starting with Microsoft at https://support.xbox.com/en-US/contact-us. If you cannot find a solution that fixes the issue from Microsoft, please contact our publisher, Private Division, at support@privatedivision.com. They may have a solution on their end. Again, we're very sorry that you're experiencing this issue and hope it is resolved shortly.

[Cueil]

On 10/29/2019 at 3:35 AM, TJH1968 said:

I had this problem with gears 5 on gamepass. It worked on xbox but not pc. It simply wouldn't load.

On pc I had to launch the store then check for updates manually. There was an update for the store that didn't automatically download and update. There was also a gamepass update, same issue. After I updated the store and gamepass manually gears 5 would work. 

Just a possible solution.

Also close Xbox (beta) completely and check for updates manually in Windows Store... sometimes an update will download (they do fairly frequently) and screw everything up till you restart the app.  Worse case try getting into the insider program and that may force an update that will fix it... had to do that on my Wife's pc

[casa]

Just chiming in hoping to get a notification when someone has figured it out. I've tried to install it via Gamepass for the last 12 days or so to no avail. It downloads, eats up 37GB space but when finished pretends it's not there. I've tried pretty much everything I found on reddit, MS answers etc. to no avail, redownloaded at least 10 times, repair-installed Windows, reset the store, did Registry edits... nada, niente. The one thing I didn't try yet and won't try is a complete Windows reinstall including wiping the hard drive. Since I'm not going to continue the MS subscription if it doesn't work, I guess it's waiting for Steam now.