I've been trying to get to the arena sub-level for ages now, but every time I do the game freezes and fails to load the area, crashing after a while. What should I do?

Can you provide any of the below? Do you have the latest patch? Any DLC?

 

 

Description:

 

Describe the issue that is occurring.

 

 

 

Steps to Reproduce the Issue:

 

List the steps of how to make the issue happen.

 

 

 

Important Files:

 

If the files are too large to attach separately, compile them all in a .zip and make a link to Dropbox with the .zip or email us at bugs@obsidian.net

 

Attach files that will help the dev team figure out and resolve the issue. These include:

 

 

 

Savegames

 

Try to include a save file from right before as well as during the issue you are reporting

 

Windows Location: %USERPROFILE%\Saved Games\Pillars of Eternity II

 

MACOS: ~/Library/Application Support/ Pillars of Eternity II

 

Linux: $XDG_Data_Home/PillarsofEternityII

 

 

 

Output Log

 

When the issue occurs, close the game client, find this file, then attach it to your post

 

Steam Location: \Steam\steamapps\common\Pillars of Eternity II\PillarsOfEternityII_Data\output_log.txt

 

GOG Location: \GOG\Games\Pillars of Eternity II Deadfire\PillarsOfEternityII_Data\output_log.txt

 

GOG Galaxy: \GalaxyClient\Games\Pillars of Eternity II Deadfire\PillarsOfEternityII_Data\output_log.txt

 

OSX Location: ~/Library/Logs/Unity/Player.log

 

 

 

Crash Output

 

This only applies if you experienced a crash. If the game crashes, in many cases it will create a folder containing crash information (including a Crash log, output log, and save file). This folder will appear inside your client next to the game launcher (PillarsOfEternityII.exe). The name of the folder will be of the following format:

 

YYYY-MM-DD_HHMMSS

 

Example: 2018-05-08_081722

 

 

 

System Specs

 

This will give us most of your computer specs to help us diagnose the problem

 

Windows Location: Press (windowkey + R), Type "dxdiag" and press Enter, Click "Save All Information", Attach the file that you create

 

MAC OS Location: Click the Apple icon in the top left corner of your screen. From the drop-down menu, click About This Mac to open the System Information window.

 

 

 

Screenshots

 

Attach any pictures or links to pictures that can help us understand the issue

Is the game generating crash dumps? If not it's going to be hard for them to suggest a fix, have you tried validating files if you're using the version on Steam?

Hey guys!

 

This is unfortunately a long lasting bug that has another post you can find here.  Fortunately we just made some progress with this and are hoping to have a fix in one of our upcoming patches.  Keep an eye out for patch notes to see when this fix is implemented into the game.

 

Sorry for the inconvenience this bug has caused and thank you for your patience, as I realize this has been a rather long standing issue we had been struggling to fix.