Ignoring how downright despicable the ones complaining so often turn out to be when you actually take a look at their character...
Companies caving to a hate mob is always the wrong decision in the long run. Whether Firedorn was spoken to beforehand or not is beside the point, this sets a precedent that if a few whiners complain loud enough about something, they can and will get their way. Bad form, Obsidian.