Please do a quick search of our forums to make sure what you have found has not already been reported. If it has, feel free to post your experience on that that thread. If not, start a new thread with the directions below. Please make sure that if you have been using any Mods, that you turn those off before reproducing the issue to be sure that the modifications are not causing the issue.
Description:
Describe the issue that is occurring.
Steps to Reproduce the Issue:
List the steps of how to make the issue happen.
Important Files:
If the files are too large to attach separately, compile them all in a .zip and make a link to Dropbox with the .zip or email us at support@obsidian.net along with your user name and a link to your post so we can quickly find the post.
Attach files that will help the dev team figure out and resolve the issue. These include:
Savegames
Try to include a save file from right before as well as during the issue you are reporting
Windows Location: %USERPROFILE%\Saved Games\Pillars of Eternity II
MACOS: ~/Library/Application Support/ Pillars of Eternity II
Linux: $XDG_Data_Home/PillarsofEternityII
Output Log
When the issue occurs, close the game client, find this file, then attach it to your post
Steam Location: \Steam\steamapps\common\Pillars of Eternity II\PillarsOfEternityII_Data\output_log.txt
GOG Location: \GOG\Games\Pillars of Eternity II Deadfire\PillarsOfEternityII_Data\output_log.txt
GOG Galaxy: \GalaxyClient\Games\Pillars of Eternity II Deadfire\PillarsOfEternityII_Data\output_log.txt
OSX Location: ~/Library/Logs/Unity/Player.log
Crash Output
This only applies if you experienced a crash. If the game crashes, in many cases it will create a folder containing crash information (including a Crash log, output log, and save file). This folder will appear inside your client next to the game launcher (PillarsOfEternityII.exe). The name of the folder will be of the following format:
YYYY-MM-DD_HHMMSS
Example: 2018-05-08_081722
System Specs
This will give us most of your computer specs to help us diagnose the problem
Windows Location: Press (windowkey + R), Type "dxdiag" and press Enter, Click "Save All Information", Attach the file that you create
MAC OS Location: Click the Apple icon in the top left corner of your screen. From the drop-down menu, click About This Mac to open the System Information window.
Screenshots
Attach any pictures or links to pictures that can help us understand the issue
Edited by SChin Adding notes of where to find crash output.
Question
SChin
Before posting:
Please do a quick search of our forums to make sure what you have found has not already been reported. If it has, feel free to post your experience on that that thread. If not, start a new thread with the directions below. Please make sure that if you have been using any Mods, that you turn those off before reproducing the issue to be sure that the modifications are not causing the issue.
Description:
Describe the issue that is occurring.
Steps to Reproduce the Issue:
List the steps of how to make the issue happen.
Important Files:
If the files are too large to attach separately, compile them all in a .zip and make a link to Dropbox with the .zip or email us at support@obsidian.net along with your user name and a link to your post so we can quickly find the post.
Attach files that will help the dev team figure out and resolve the issue. These include:
Savegames
Try to include a save file from right before as well as during the issue you are reporting
Windows Location: %USERPROFILE%\Saved Games\Pillars of Eternity II
MACOS: ~/Library/Application Support/ Pillars of Eternity II
Linux: $XDG_Data_Home/PillarsofEternityII
Output Log
When the issue occurs, close the game client, find this file, then attach it to your post
Steam Location: \Steam\steamapps\common\Pillars of Eternity II\PillarsOfEternityII_Data\output_log.txt
GOG Location: \GOG\Games\Pillars of Eternity II Deadfire\PillarsOfEternityII_Data\output_log.txt
GOG Galaxy: \GalaxyClient\Games\Pillars of Eternity II Deadfire\PillarsOfEternityII_Data\output_log.txt
OSX Location: ~/Library/Logs/Unity/Player.log
Crash Output
This only applies if you experienced a crash. If the game crashes, in many cases it will create a folder containing crash information (including a Crash log, output log, and save file). This folder will appear inside your client next to the game launcher (PillarsOfEternityII.exe). The name of the folder will be of the following format:
YYYY-MM-DD_HHMMSS
Example: 2018-05-08_081722
System Specs
This will give us most of your computer specs to help us diagnose the problem
Windows Location: Press (windowkey + R), Type "dxdiag" and press Enter, Click "Save All Information", Attach the file that you create
MAC OS Location: Click the Apple icon in the top left corner of your screen. From the drop-down menu, click About This Mac to open the System Information window.
Screenshots
Attach any pictures or links to pictures that can help us understand the issue
Edited by SChinAdding notes of where to find crash output.
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