TO SUPPORT TEAM: refund order PWAVAO5S08YWL

[TedMosly]

Hello, i have sent many email but i have not received any answers yet. On 23 december 2017, i have made a pledge of 115 dollars with paypal for the game " pillars of eternity 2 " ( order: PWAVAO5S08YWL ). Can i have a refund on my paypal of this pledge please? (but don't worry, i have made another pledge of 35 dollars) 

 

Thank you, and sorry for the inconvenience. 

 

Order n°: PWAVAO5S08YWL

[Gfted1]

Have you tried sending your email to: support@obsidian.net?

 

Also, iirc, Obsidian may have been on holiday during the last week or so.

[TedMosly]

Have you tried sending your email to: support@obsidian.net?

 

Also, iirc, Obsidian may have been on holiday during the last week or so.

yeah i have already send many emails in the past days and today

[Gfted1]

I think Obsidian was closed from 23 Dec - 1 Jan, and they are located in the US Pacific Time zone. Surely they will respond to you as soon as possible.

[Cdiaz]

Hey TedMosly,

 

Gifted1 has it correct. We've been on holiday and the email provided will be the one to go to for any assistance regarding your order, I'll talk with the support team to help get this moving along!

 

Thanks!

 

-Caleb

[TedMosly]

Hey TedMosly,

 

Gifted1 has it correct. We've been on holiday and the email provided will be the one to go to for any assistance regarding your order, I'll talk with the support team to help get this moving along!

 

Thanks!

 

-Caleb

Thank you so much for the reply!