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Game Crash

Ivan81277

Asked by Ivan81277,

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Ivan81277

Ivan81277

Posted
Posted

Hi!

First...sorry for my english.

 

Second... i have an huge problem with my Account on game.

 

I play to Pathfinder Adventures on my Mobile,an Asus Zenfone 2,and i finish all Adventures.

 

Now ,after the last upgrade when i open the game, this crash when it try to connect with my Game Account.

 

If i try to play off-line the game work normaly,but just it connect with my Google Account it crash all time.

 

Pls help me because i have an huge collection of cards and i finish all adventures.

 

Ty.

29 answers to this question

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MrBishop

MrBishop

Posted
Posted

New update.

Nothing happened.

Game crash at connection with account.

 

Noone can fix it?

 

Hi Ivan, we're still trying to figure out the issue. It's very difficult considering all our test devices do not have this bug. We know it's a Google Play authentication issue, considering it works if you play offline.

  • 0
MrBishop

MrBishop

Posted
Posted

Hi there,

 

Can you give me more info on your phone? What version of android do you have? Do you have the latest version of google play? We've been receiving crash bugs on android recently, but all our devices in house has been running it completely fine. We're trying to narrow down the cause of this.

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StarkLord

StarkLord

Posted
Posted

I'm having the exact same problem on my ASUS Android tablet after the latest update. Running Android 4.3, Google Play Games version 5.2.25. What other information will help?

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lightshroud

lightshroud

Posted
Posted

Hi! I'm experiencing the same problem. I did the update to 1.2.8. Pathfinder adventure loads, but when it reaches the title screen (after the loading screen) it just crashes without any interaction. Some more details:

 

What platform are you on? - Android
What version of the OS are you running? Android 5.0 (Lollipop)
What model is the device? ASUS Zenfone 2
What is your PFID#? - I can't get this, I think since I can't get into anything.
 
On my first try, I did get the Google Play prompt to link, but now, i don't get it. I believe I have latest version of Google Play and Google Play Games.
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MrBishop

MrBishop

Posted
Posted

Interesting that they're all ASUS phones.. I was wondering if any of you can give me your logs which can be found in

 

Android / data / net.obsidian.pacg1 / files / PACG1_SAVE_GAMES / logs ?

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StarkLord

StarkLord

Posted
Posted

Here is the log from my latest attempt to launch the game. I also have logs from before the update if you want a look at those too.

[12:46:28] 

----------------------------- New Game Session -----------------------------
[12:46:28] [2017-09-29T12:46:28.5053230Z][Info][AsmodeeHTTP.sender] Authenticating {"client_id":"live-path","uri":"https://api.asmodee.net/main/v2/oauth/token","grant_type":"client_credentials"}
		Log: 
[12:46:28] C# trackSessionEvents True
		Log: 
[12:46:28] C# init e0fd1f8e80877160fb6379433263227a
		Log: 
[12:46:28] C# sendEvent APP_BOOT with properties {"event_type":"APP_BOOT","user_id":"","playfab_id":"","first_party":"googlePlay","environment":"prod","time_ltd":"","time_ltd_gameplay":"","version_name":1081,"is_trial":false,"screen_resolution":"1920*1128","plugin_version":"2.0.1","is_payer_realcurrency":false,"softcurrency_count":0,"softcurrency_spent_ltd":"","launch_method":"boot"}
		Log: 
[12:46:36] [2017-09-29T12:46:36.9661730Z][Info][AsmodeeHTTP.receiver] Authentication successful {"client_id":"live-path","uri":"https://api.asmodee.net/main/v2/oauth/token","grant_type":"client_credentials","scope":"public","expires_in":86400}
		Log: 
[12:46:37] C# sendEvent SCREEN_DISPLAY with properties {"event_type":"SCREEN_DISPLAY","user_id":"","playfab_id":"","first_party":"googlePlay","environment":"prod","time_ltd":"","time_ltd_gameplay":"","version_name":1081,"is_trial":false,"screen_resolution":"1920*1128","plugin_version":"2.0.1","is_payer_realcurrency":false,"softcurrency_count":0,"softcurrency_spent_ltd":"","screen_previous":"","screen_current":"","screen_count":0,"screen_count_context":2,"screen_previous_nav_action":"","screen_current_subscreen":"Popup_ToolTip_Network","time_screen_previous_sec":9.309981}
		Log: 
[12:46:38] Starting Auth with token client.
		Log: 
[12:46:38] Sign in to google play games..
		Log: 
[12:46:38] Starting Auth with token client.
		Log: 
[12:46:38]  [Play Games Plugin DLL] 09/29/17 7:46:38 -05:00 DEBUG: Activating PlayGamesPlatform.
		Log: 
[12:46:38]  [Play Games Plugin DLL] 09/29/17 7:46:38 -05:00 DEBUG: PlayGamesPlatform activated: GooglePlayGames.PlayGamesPlatform
		Log: 
[12:46:38]  [Play Games Plugin DLL] 09/29/17 7:46:38 -05:00 DEBUG: Creating platform-specific Play Games client.
		Log: 
[12:46:38]  [Play Games Plugin DLL] 09/29/17 7:46:38 -05:00 DEBUG: Creating Android IPlayGamesClient Client
		Log: 
[12:46:38] ---- [0] -- 513802269
		Log: 
[12:46:38] ---- [0] -- 493879353
		Log: 
[12:46:39] Building GPG services, implicitly attempts silent auth
		Log: 
[23:11:12] 

----------------------------- New Game Session -----------------------------
[23:11:12] [2017-09-29T23:11:12.3474060Z][Info][AsmodeeHTTP.sender] Authenticating {"client_id":"live-path","uri":"https://api.asmodee.net/main/v2/oauth/token","grant_type":"client_credentials"}
		Log: 
[23:11:12] C# trackSessionEvents True
		Log: 
[23:11:12] C# init e0fd1f8e80877160fb6379433263227a
		Log: 
[23:11:12] C# sendEvent APP_BOOT with properties {"event_type":"APP_BOOT","user_id":"","playfab_id":"","first_party":"googlePlay","environment":"prod","time_ltd":"","time_ltd_gameplay":"","version_name":1081,"is_trial":false,"screen_resolution":"1920*1128","plugin_version":"2.0.1","is_payer_realcurrency":false,"softcurrency_count":0,"softcurrency_spent_ltd":"","launch_method":"boot"}
		Log: 
[23:11:15] [2017-09-29T23:11:15.1543610Z][Info][AsmodeeHTTP.receiver] Authentication successful {"client_id":"live-path","uri":"https://api.asmodee.net/main/v2/oauth/token","grant_type":"client_credentials","scope":"public","expires_in":86400}
		Log: 
[23:11:18] C# sendEvent SCREEN_DISPLAY with properties {"event_type":"SCREEN_DISPLAY","user_id":"","playfab_id":"","first_party":"googlePlay","environment":"prod","time_ltd":"","time_ltd_gameplay":"","version_name":1081,"is_trial":false,"screen_resolution":"1920*1128","plugin_version":"2.0.1","is_payer_realcurrency":false,"softcurrency_count":0,"softcurrency_spent_ltd":"","screen_previous":"","screen_current":"","screen_count":0,"screen_count_context":2,"screen_previous_nav_action":"","screen_current_subscreen":"Popup_ToolTip_Network","time_screen_previous_sec":7.049879}
		Log: 
[23:11:19] Sign in to google play games..
		Log: 
[23:11:19] Starting Auth with token client.
		Log: 
[23:11:19]  [Play Games Plugin DLL] 09/29/17 18:11:19 -05:00 DEBUG: Activating PlayGamesPlatform.
		Log: 
[23:11:19]  [Play Games Plugin DLL] 09/29/17 18:11:19 -05:00 DEBUG: PlayGamesPlatform activated: GooglePlayGames.PlayGamesPlatform
		Log: 
[23:11:19]  [Play Games Plugin DLL] 09/29/17 18:11:19 -05:00 DEBUG: Creating platform-specific Play Games client.
		Log: 
[23:11:19]  [Play Games Plugin DLL] 09/29/17 18:11:19 -05:00 DEBUG: Creating Android IPlayGamesClient Client
		Log: 
[23:11:19] ---- [0] -- 513802269
		Log: 
[23:11:19] Starting Auth with token client.
		Log: 
[23:11:19] ---- [0] -- 516947997
		Log: 
[23:11:19] Building GPG services, implicitly attempts silent auth
		Log:
  • 0
kidbison

kidbison

Posted
Posted

I am having the same problem since the latest update.  Like lightshroud, I got the the Google Play prompt/login the first time put now it just crashes a few seconds after showing the main page.

 

I too have a ASUS device, but a Chromebook.  Note that the game was working fine on ChromeOS prior to this latest update.

 

What platform are you on? - Google Play on ChromeOS
What version of the OS are you running? Latest ChromeOs Dev build
What model is the device? ASUS Chromebook Flip 302CA
  • 0
kidbison

kidbison

Posted
Posted

I have the latest Google Play.  I got the latest app update.  Same behavior, first time it crashed right after it logged into google play.

  • 0
Ivan81277

Ivan81277

Posted
  • Author
Posted

Interesting it seems to be a google play games services error when trying to authenticate... I'll be investigating. Is everyone's google play updated?

Yes.

  • 0
Hannibal_PJV

Hannibal_PJV

Posted
Posted

Sounds somewhat similar than some problems with Huaway phones and tablets... if it is, then the Remedy may be, if Asus make update to their devices the situation may be fixed by that update.

These device manufacture based problems in Android world can be really hard to get fixed... Hopefully it is not that, but if only Asus devices Are crashing then the Asus is most like the only hope to get this fixed.

  • 0
zloezlo

zloezlo

Posted
Posted

Im having the same issue on Andy and Bluestacks, Windows 7. Game closes as soon as it tries to connect to Google Play. Installed the game on 3rd October and cant play since then. Admins, any suggestions? Please fix! 

  • 0
zloezlo

zloezlo

Posted
Posted (edited)

And important thing. I have reinstalled Windows recently and it was my first try to launch the game on new pc. Maybe there is some error with Google Play syncronization because of that?

 

Edit: I have tried installing and launching the game on 3 different pc's. All on Bluestack and Andy emulators. Crash happened all 6 times. I guess this might be a problem with the game. 

Edited by zloezlo
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zloezlo

zloezlo

Posted
Posted

Problem still there. I have tried loading from different wifi network (different router) and from different accounts. However on all 3 PCs game creashes after 1-2 sec on main screen. When i turn wifi off, then the game launches perfectly (apart from connecting to google play and downloading all my game data). I guess there was a game update during 17 September - 3 October? Because before 17th September i played the game with no problem. 

  • 0
grinegiant

grinegiant

Posted
Posted
Hi!
Seems like gobelins dont like the update. ^^ 
Same problem here since last 5 days. Failing the connection to my google play account. Unable to play. (I have purchase the 'daily gold' few days before the first crash.) 

What platform are you on? - Android
What version of the OS are you running? Android 7.0 
What model is the device? Nvidia Shield Tablet K1

 
  • 0
Ivan81277

Ivan81277

Posted
  • Author
Posted

 

New update.

Nothing happened.

Game crash at connection with account.

 

Noone can fix it?

Hi Ivan, we're still trying to figure out the issue. It's very difficult considering all our test devices do not have this bug. We know it's a Google Play authentication issue, considering it works if you play offline.

Great Job!!!

 

Thanks for fix it!!!

  • 0
grinegiant

grinegiant

Posted
Posted

Doesn't work here, even after reinstalling the game. :/

 

 

(What platform are you on? - Android
What version of the OS are you running? Android 7.0 
What model is the device? Nvidia Shield Tablet K1)

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