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Bought gold but never credited to account in the game


leslielj

Question

24 hours ago I bought 4,000 gold in game. When it didn't show up as credited, I thought that perhaps I had somehow not completed the purchase so I tried it again. A day later, several restarts of the app and the update to the news app release I still haven't seen it credited. I have the Apple Store in app purchase confirmation Email so I know both purchases went through. How long does it usually take to appear in the game?

 

I can submit a screenshot of my purchase to confirm if needed.

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I'd email support rather than wait for a developer here.
 
They usually will want USER ID (username####) and to forward a copy of the receipt. 
 
Also, note that their office hours are Monday - Friday, 9:30 AM - 6:30 PM PST when looking for a response.

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