Jump to content

Welcome to Obsidian Forum Community
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. If you already have an account, login here - otherwise create an account for free today!
Photo

Bought gold but never credited to account in the game

Gold purchase store failure

  • Please log in to reply
2 replies to this topic

#1
leslielj

leslielj

    (0) Nub

  • Initiates
  • 1 posts
24 hours ago I bought 4,000 gold in game. When it didn't show up as credited, I thought that perhaps I had somehow not completed the purchase so I tried it again. A day later, several restarts of the app and the update to the news app release I still haven't seen it credited. I have the Apple Store in app purchase confirmation Email so I know both purchases went through. How long does it usually take to appear in the game?

I can submit a screenshot of my purchase to confirm if needed.

#2
Assussanni

Assussanni

    (2) Evoker

  • Members
  • 73 posts

In my limited experience it usually shows up very quickly. Have you tried spending the gold to see if it is just a display error? Otherwise, if you don't hear anything here from a developer, I suggest e-mailing support@obsidian.net.



#3
Amentep

Amentep

    Forum Moderator

  • Moderators
  • 5201 posts
  • Location:Fawcett City
  • Pillars of Eternity Silver Backer
  • Kickstarter Backer
  • Lords of the Eastern Reach Backer
  • Deadfire Backer
  • Fig Backer

I'd email support rather than wait for a developer here.
 
They usually will want USER ID (username####) and to forward a copy of the receipt. 
 
Also, note that their office hours are Monday - Friday, 9:30 AM - 6:30 PM PST when looking for a response.







Also tagged with one or more of these keywords: Gold, purchase, store, failure

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users