What is the best way to get help?

[Pediatron]

Hi All. I really miss playing and am completely shut out of my game due to the lost characters and character screen completely glitched. I've posted here since last week and sent an email to support. I see some people getting responses and their content back. I did pay for the RotR if that makes any difference (shouldn't imo), but would really like to start playing again!  Any ideas on how to get help for a game that is now unplayable or perhaps an idea on how long a response might take?

[StormbringerGT]

Sorry it took us so long to get back to you! Emailing support or posting here is the way to go. We had a rocky patch and an influx of problem posts, the holidays compounded the issue.

​Let me know whats going on in your game. Screenshots would help a ton as well!

​

[Pediatron]

http://forums.obsidian.net/topic/90821-completely-lost-characters-and-progress/