rsgeiger Posted December 14, 2013 Share Posted December 14, 2013 (edited) Hi loyal Eternians, Has anyone tried to get support using the "Contact Us" button and got a response? I sent in a request a week ago, but still no word. And I know they are busy, so I'll keep waiting, but I still want to see if anyone had more luck than I have so far. For clarity, this is all about the pledge manager. Cheers R.S.Geiger Edited December 14, 2013 by rsgeiger ~ Scribe Extraordinaire to the Obsidian Order ~ Link to comment Share on other sites More sharing options...
nikolokolus Posted December 14, 2013 Share Posted December 14, 2013 I used it the day the pledge management site went live and got a response about 8 hours later. YMMV I guess? But the site hasn't been live for a week has it? In any case, chances are that the people who answer those support requests are home for the weekend and unlikely to respond until Monday. Link to comment Share on other sites More sharing options...
rsgeiger Posted December 14, 2013 Author Share Posted December 14, 2013 (edited) Yeah, I'm not counting the weekend, but I did send my request in on monday, and I got the automated responce in my mailbox that the request for help was recieved. And I'm glad you got help Edited December 14, 2013 by rsgeiger ~ Scribe Extraordinaire to the Obsidian Order ~ Link to comment Share on other sites More sharing options...
samm Posted December 14, 2013 Share Posted December 14, 2013 I suppose they've go their hands full at the moment. Sent my request early Dec 10 from the backer portal and am also waiting for a response. Patience is a virtue etc. but maybe, if you don't hear from them during next week, PM to Fionavar or write to support again? Citizen of a country with a racist, hypocritical majority Link to comment Share on other sites More sharing options...
StromIV Posted December 14, 2013 Share Posted December 14, 2013 I'd imagine that support is slammed right now. There were a lot of problems that people are probably contacting them about: Pledge not showing up. Pledges from Paypal and KS not being able to be combined. (This was my problem that I am waiting for a response to.) Pledge tier descriptions not matching and people wanting to know why. Information for pledge item forms not allowing people to fill them out. The errors that people had when trying to complete their order. Etc., etc., etc... I'll wait. Probably won't get much support until next week as problems are fixed. Link to comment Share on other sites More sharing options...
Guest Matt Sheets Posted December 14, 2013 Share Posted December 14, 2013 Sorry about the delays.We're still working through support tickets. 1 Link to comment Share on other sites More sharing options...
rsgeiger Posted December 14, 2013 Author Share Posted December 14, 2013 Thanks Matt, and thanks guys. I am happy to wait. 1 ~ Scribe Extraordinaire to the Obsidian Order ~ Link to comment Share on other sites More sharing options...
Theobeau Posted December 15, 2013 Share Posted December 15, 2013 Adding my post as someone also waiting for a reply from customer service (discrepency b/w listed rewards led to over pledging), though understand that there are a multitude of delays for all reasons listed by the above posters. Also good to see via this thread an official acknowledgement of the delay. - Project Eternity, Wasteland 2 and Torment: Tides of Numenera; quality cRPGs are back ! Link to comment Share on other sites More sharing options...
Walsingham Posted December 15, 2013 Share Posted December 15, 2013 Hi loyal Eternians, Has anyone tried to get support using the "Contact Us" button and got a response? I sent in a request a week ago, but still no word. And I know they are busy, so I'll keep waiting, but I still want to see if anyone had more luck than I have so far. For clarity, this is all about the pledge manager. Cheers R.S.Geiger Since I backed the start of the kickster, does that make me an 'old Eternian' "It wasn't lies. It was just... bull****"." -Elwood Blues tarna's dead; processing... complete. Disappointed by Universe. RIP Hades/Sand/etc. Here's hoping your next alt has a harp. Link to comment Share on other sites More sharing options...
Sensuki Posted December 15, 2013 Share Posted December 15, 2013 Just be glad you don't have to rely on the Russians for support Link to comment Share on other sites More sharing options...
samm Posted December 17, 2013 Share Posted December 17, 2013 Uuh, support is now working on my case Seems I confused the system a bit, or maybe the system is fine with amounts that don't add up? I'm intrigued and at the same time feel sorry for the guys @Obisidian for the hours they have to invest in their backers. Citizen of a country with a racist, hypocritical majority Link to comment Share on other sites More sharing options...
samm Posted December 18, 2013 Share Posted December 18, 2013 Yay, everything works now :D Even got my badges right after completing the process. Really friendly and competent support, thank you! Citizen of a country with a racist, hypocritical majority Link to comment Share on other sites More sharing options...
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