Fails to run on steam

[Dan Kay]

Just bought via steam.

-d/l

-Installed

-click play

-Running

-1 sec later, button changes back to play as if nothing happened

-repeat 3x

-verify game files = ok

Verify system req.

AMD fx 8350 8-core 64b

Win 7 64b SP1+

32G ram

4tb+ HDD space

GTX 1070ti

no interfering programs

 

So... As the developer suggests, the fellow player base should be able to help resolve this issue.

Solutions?

Currently the first I recieved was:  Refund.

 

Sadly, here is a link to my negative steam review:

https://store.steampowered.com/app/962130/Grounded/?curator_clanid=37672794

 

Edited November 12, 2020 by Dan Kay

[Dan Kay]

I've tried running the exe directly, as well as the main-win64-shipping.exe it refers to and get this error each time:

 

 

 

*edit: My best guess at this point, is that it doesn't like the fact that I have 3 monitors connected.

I have also searched through every folder below the install folder. advapi32.dll is not located in any of these.

**edit2: Going through their support site.

 

Their windows support link (https://support.xbox.com/help/subscriptions-billing/buy-games-apps/buy-and-install-xbox-games-on-windows-10) gives the below result also.  Not very encouraging thus far.

 

Hey, what happened to this page?

It may have a new location or may not be available anymore. Try this:

---

• Start again from the home page
• Make sure you typed the URL correctly

Edited November 12, 2020 by Dan Kay

[cstanick]

Hey Dan Kay! I'm sorry to hear that Grounded isn't working correctly for you on Steam. There are a few things you can try to help resolve this issue. First, I recommend making sure that your OS and video card are both up to date. Next, if you haven't already, I suggest reinstalling the game. If either of those solutions doesn't work, please submit a support ticket so we can record the bug and submit it to the team for investigation.