Nicolas A Buschiazzo Posted June 21, 2020 Share Posted June 21, 2020 Hey, I stopped playing for a week, and when I tried to play again the game is crashing when clicking on "Play" on Steam Library. - I tried launching from .exe and from Nvidia Experience, same error. - tried validating local files in steam - Tried re-installing from scratch - tried cleaning regedit "pillars" entries. crash.dmp error.log output_log.txt Quote Link to comment Share on other sites More sharing options...
0 Nicolas A Buschiazzo Posted June 27, 2020 Author Share Posted June 27, 2020 Anyone able to review these logs? Quote Link to comment Share on other sites More sharing options...
0 cstanick Posted June 30, 2020 Share Posted June 30, 2020 Hey Nicolas. Thanks for bringing this issue you have been experiencing to our attention. I took a look at your logs, and they are very similar to users that had an issue with Citrix affecting their game. Citrix is a networking program that, for some reason, has been preventing some players from launching some Unity-based games on Steam. Players have let us know that either updating or uninstalling the software that they've been able to fix this issue. I'll leave a link below to helpful thread that helped all the players who ran into a problem with Citrix. https://forums.obsidian.net/topic/108037-crash-directly-when-starting-the-game/?p=2133513 In the meantime, I recommend making sure your video card and O.S. drivers are up to date, even the optional ones. Sometimes a fresh install can help repair damaged or missing files, and so I suggest you try this as well. Please let me know if this resolved the issue. Quote Link to comment Share on other sites More sharing options...
0 notoffred Posted July 3, 2020 Share Posted July 3, 2020 Hi, I am having the same issue. I have already taken all the reinstall steps, plus I did the Citrix uninstall and reinstall with the command prompt. I would appreciate if someone could take a look. Thanks! output_log.txt error.log crash.dmp Quote Link to comment Share on other sites More sharing options...
0 cstanick Posted July 15, 2020 Share Posted July 15, 2020 Hey Notoffred. I just looked at the output_log you submitted, and it still looks like a typical Citrix crash. Would you mind completely uninstalling it to see if that is the issue or not? Quote Link to comment Share on other sites More sharing options...
0 Korneliusz Posted July 27, 2020 Share Posted July 27, 2020 (edited) I solved my problem Edited July 27, 2020 by Korneliusz Quote Link to comment Share on other sites More sharing options...
Question
Nicolas A Buschiazzo
Hey, I stopped playing for a week, and when I tried to play again the game is crashing when clicking on "Play" on Steam Library.
- I tried launching from .exe and from Nvidia Experience, same error.
- tried validating local files in steam
- Tried re-installing from scratch
- tried cleaning regedit "pillars" entries.
crash.dmp error.log output_log.txt
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