Crash on Launch

[Nicolas A Buschiazzo]

Hey, I stopped playing for a week, and when I tried to play again the game is crashing when clicking on "Play" on Steam Library.

- I tried launching from .exe and from Nvidia Experience, same error.

- tried validating local files in steam

- Tried re-installing from scratch

- tried cleaning regedit "pillars" entries.

crash.dmp error.log output_log.txt

[Nicolas A Buschiazzo]

Anyone able to review these logs?

[cstanick]

Hey Nicolas. Thanks for bringing this issue you have been experiencing to our attention. I took a look at your logs, and they are very similar to users that had an issue with Citrix affecting their game. Citrix is a networking program that, for some reason, has been preventing some players from launching some Unity-based games on Steam. Players have let us know that either updating or uninstalling the software that they've been able to fix this issue. I'll leave a link below to helpful thread that helped all the players who ran into a problem with Citrix.

https://forums.obsidian.net/topic/108037-crash-directly-when-starting-the-game/?p=2133513

In the meantime, I recommend making sure your video card and O.S. drivers are up to date, even the optional ones. Sometimes a fresh install can help repair damaged or missing files, and so I suggest you try this as well.

Please let me know if this resolved the issue.

[notoffred]

Hi,

 

I am having the same issue. I have already taken all the reinstall steps, plus I did the Citrix uninstall and reinstall with the command prompt. I would appreciate if someone could take a look.

 

Thanks!

output_log.txt error.log crash.dmp

[cstanick]

Hey Notoffred. I just looked at the output_log you submitted, and it still looks like a typical Citrix crash. Would you mind completely uninstalling it to see if that is the issue or not?

[Korneliusz]

I solved my problem

Edited July 27, 2020 by Korneliusz