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CTD right after opening the game for the first time

bug ctd crash

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3 replies to this topic

#1
Jand

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Hi.

So I just installed the game and right after trying to start it, I get the following error message:

"
Oops!
The game crashed.
The crash report folder named "2019-02-28_162222" next to game executable.
It would be great if you'd send it to the developer of the game!
"

Attached to this message is a zip file with the crash.dmp, error.log and output_log.txt files. It includes the dxdiag.txt file as well with my system specs.

I'd really appreciate it if I could get some guidance as to how to proceed.

Thanks!

 

Attached File  2019-02-28_162222.zip   37.32KB   1 downloads


Edited by Jand, 01 March 2019 - 09:59 PM.


#2
Ethics Gradient

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It doesn't look like your attachments came through, but do you happen to have Citrix on your PC?  That's been the number one culprit behind immediate crashes to desktop thanks to a weird incompatibility between Unity and a virtual display driver installed by Citrix Workspace.

 

If that's the case, you can try uninstalling Citrix first to see if the problem goes away.


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#3
Jand

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The file is now attached to the post, sorry about that.

 

And yes, I do have Citrix installed on my PC due to work reasons. I'll try uninstalling it later, as I need it installed in an hour or so. Thank you for the suggestion.

 

I'll update the post as soon as I have something :)



#4
Ethics Gradient

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Yeah, the DXDiag shows the Citrix Indirect Display Adapter that's been causing trouble lately.

 

While we wait for Unity to patch things on their end, and Obsidian to incorporate the fix into Deadfire, your options are:

- Uninstall Citrix temporarily

- In the Windows Device Manager, look under "Display Adapter" and right-click to Uninstall (not just Disable) the virtual display adapter

- Uninstall Citrix, and follow some slightly more complicated instructions to re-install without the virtual display adapter.

 

I went with the third option and things have been fine.  The Indirect Display Adapter isn't a necessary component for the majority of Citrix users.  If you're just remoteing into your work desktop or a hosted application, it's pretty likely that you aren't even using that feature anyway.


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Also tagged with one or more of these keywords: bug, ctd, crash

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