Game crashes on startup

[ohsweetconcord]

Hello fellow Watchers! I'm an avid cRPG fan (especially Infinity engine games and their successors) and PoE2 backer. I'm greatly enjoying the game so far, about 30 hours in, but sometimes it refuses to start for me. I hit "start' in steam and then I see a black screen and my mouse turns into the Windows 10 hourglass icon. It stays like that indefinitely. When I click the mouse, the game crashes.

 

I've tried verifying the integrity of my game cache and updating my video card drivers to no avail. Is there anything else I can do? This is the crash log from Event Viewer:

 

The program PillarsOfEternityII.exe version 2.0.0.30 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 105c

 Start Time: 01d42ec79b977f39

 Termination Time: 2

 Application Path: C:\Ludus Celer\steamapps\common\Pillars of Eternity II\PillarsOfEternityII.exe

 Report Id: eb5ba386-275d-4561-953c-98aacbb3684c

 Faulting package full name: 

 Faulting package-relative application ID: 

 

Here's the information from one of the crashes found in the aforementioned Security and Maintenance control panel:

 

Source

Pillars of Eternity II: Deadfire

 

Summary

Stopped responding and was closed

 

Date

‎2018-‎08-‎07 10:37 AM

 

Status

Not reported

 

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path: C:\Ludus Celer\steamapps\common\Pillars of Eternity II\PillarsOfEternityII.exe

 

Problem signature

Problem Event Name: AppHangB1

Application Name: PillarsOfEternityII.exe

Application Version: 2.0.0.30

Application Timestamp: 59aed1bf

Hang Signature: 4a65

Hang Type: 134217728

OS Version: 10.0.17134.2.0.0.768.101

Locale ID: 4105

Additional Hang Signature 1: 4a653f0a2c6e283328c2eea7be90af86

Additional Hang Signature 2: 0488

Additional Hang Signature 3: 048898f33ab24b966062d14007422251

Additional Hang Signature 4: 4a65

Additional Hang Signature 5: 4a653f0a2c6e283328c2eea7be90af86

Additional Hang Signature 6: 0488

Additional Hang Signature 7: 048898f33ab24b966062d14007422251

 

 

Any advice on what might work would be most appreciated. I've really been loving the game! My Watcher is a Moon Godlike monk. The party just hit level 11. Singing pirate shanties and then punching things so hard they explode is loads of fun. 

 

[SChin]

Hello Ohsweetconcord,

 

I'm sorry to hear you've been crashing on start up.  I do have a couple of requests that can help the situation.  The first is to try an uninstall and reinstall of the game.  I know its kind of cliche, but other users who have run into this issue have gotten the game to work by doing this.  The second thing, if the first doesn't work, is to send us your crash logs after the game crashes.  You can find instructions on where to get these here.  You can either provide a link to your files via Dropbox or you may attach them to an email for us at support@obsidian.net. If you do email us, please link this post and mention your Steam forum username so that we may identify you easily.

 

Sorry for the inconvenience this crash is causing.

[ohsweetconcord]

Hello SChin! Thanks for the helpful info. I'll give the ol' reinstall technique a go tomorrow and let you know how it turns out. Cheers!

[ohsweetconcord]

Reinstalled the game this morning and things seem to be working as intended! Three launches so far today with no crashes in sight. Thanks so much for your help resolving this. Now, if you'll excuse me, adventure beckons!

[ohsweetconcord]

Update: spoke too soon! Just tried to launch the game again and the issue has returned. I noticed the game downloaded some kind of update from Steam on my first unsuccessful launch attempt this time around. It couldn't be the Beast of Winter DLC/update, since that was already downloaded with the rest of the files when I re-downloaded the game this morning. Regardless, I'll send along the crash files tomorrow afternoon when I need a break from yard work.