Party is gone

[Legonian]

Apologies if there is already a thread for this but search returned nothing.

Isso have been playing for some 20 days and enjoying the game on Android. Until today I logged on and my Party is gone. With all the cards I added to the decks. Support button directs to this forum and I'm not seeing an option to open a ticket. What do I do?

[Amentep]

Are you being logged in when you start the app?  If you're not being logged into the account it is my understanding you won't be able to access the save.

 

If you are being logged into your account and aren't seeing your party, in addition to this post you will want to send in a report/request to Obsidian by:

 

Going here:  https://support.obsidian.net/article/12-looking-for-help-on-our-older-games

 

and then scrolling to the bottom and clicking "Contact Us".

[Legonian]

Are you being logged in when you start the app?  If you're not being logged into the account it is my understanding you won't be able to access the save.

 

If you are being logged into your account and aren't seeing your party, in addition to this post you will want to send in a report/request to Obsidian by:

 

Going here:  https://support.obsidian.net/article/12-looking-for-help-on-our-older-games

 

and then scrolling to the bottom and clicking "Contact Us".

Yes I´m connected. I even created a new party after that but it is not showing as well. Just sent then a message, thanks for the link.

 

EDIT: So, out of curiosity I tried to start the game offline and boon: my party is there just like I left it before, along with 2 more parties I deleted days ago, but the new party I made when online is nowhere. Looks to me like server-side data got messed somehow.

Edited June 1, 2018 by Legonian

[Hannibal_PJV]

Sound a lot like your google play is not connected or active. Go to your google play, log in and start the game from inside the google play app.

[Legonian]

Sound a lot like your google play is not connected or active. Go to your google play, log in and start the game from inside the google play app.

Same problem. Everything else works ok except for this game, so it´s not connectivity. Plus I can´t use any of my current parties offline: After selecting START or CONTINUE on the main screen and selecting a party, I´m taken tot he party management screen and there is no option to continue forward, so I get stuck in there.