It's important to complain. There's a certain amount of whining, yes, but complaining is the #1 way companies have to improve themselves. If we don't complain, how do they know to better meet our needs? Ask any business owner who their best customer is and they'll tell you it's the one that complains the most.
Anyways, yeah I can eventually get used to the controls. Just like I can adapt to their being no full screen windowed mode. It just means I won't buy more of their product or recommend it to friends. Just like if a restaurant screws up my order and forgets the pickles. I love pickles and when I ask for them, I want a lot of pickles. But if they forget or skimp on the pickles I'm not going to recommend the place to friends or go there again.
Give me my pickles Obsidian and I'll get you 20 more customers.