Everything posted by oei_um
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PC bug - The never ending title screen.
Hey, Muzzah I'm sorry for the title screen issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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What year is it again?
Hey, Stuttlepress I'm sorry for the resolution and keybinding issues you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Bugged Quest: Don't Bite the Sun
oei_um replied to Bowsette Gone Wild's topic in The Outer Worlds: Technical Support (Spoiler Warning!)Hey, Bowsette Gone Wild I'm sorry for the quest issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Frequent crashes
Hey, 1212ra I'm sorry for the crashing issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Save Game Broken
Hey, TheDON3k I'm sorry for the saving issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Customize controls
Hi, quadphonics You should be able to edit Keyboard and Mouse controls through the Settings menu under Controls by clicking Edit Keybindings. However, if your issue is that you tried that and it's not working, please contact Private Division support and submit a ticket to help expedite your issue's resolution. You can submit that ticket by following this link: https://privatedivisionsupport.zendesk.com/hc/en-us Thank you, and sorry for the inconvenience this is causing.
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Download stopped dead at 69% for hours now
Hey Ouroboros226, I'm sorry for the download issue you've run into. Unfortunately we don't have any control over downloads through the Epic client To get help for this you can follow the link below to be taken to their support site. https://epicgames.helpshift.com/a/epic-games-store-and-launcher/ Thank you, and sorry for the inconvenience this has caused.