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Cdiaz

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  1. Cdiaz's post in Combat abilities untargetable + Assassin passive bug + Aloth bug was marked as the answer   
    Thanks beatspores, we'll take a look at this, sorry for the inconveniences trying to get the info in.
     
    Best,
     
    -Caleb
  2. Cdiaz's post in Invisibility & Pestilance Cloud bugged was marked as the answer   
    Hello Takkik,
     
    Thanks for the input! We'll get these bugged for the devs to investigate. 
     
    Best,
     
    -Caleb
  3. Cdiaz's post in Shipwright's Plight was marked as the answer   
    Hello GhostSpartan,
     
    Thanks for the find! We will get this bugged to look into further for a fix.
     
    Best,
     
    -Caleb
  4. Cdiaz's post in Stats during character creation stats not being counted. was marked as the answer   
    Hello xaldub,
     
    Thank you very much for bringing this to our attention! I will get this bugged and investigate what may be going on with this for this specific instance.
     
    Best,
     
    -Caleb
  5. Cdiaz's post in [German] Translation Problems was marked as the answer   
    Hey All!
     
    Sorry there are so many instances of these! Unfortunately, the translations are not done in house, but we will get this information to the proper channels to investigate. Thank you all for your diligence and patience working with these, we very much appreciate it!
     
    Best,
     
    -Caleb
  6. Cdiaz's post in xoti's blessed (bitter) harvest was marked as the answer   
    Hey Gromnir,
     
    Thanks for your post. Ill get Xotis ability bugged for the devs to investigate. 
     
    As far as the Shutdowns, they appear to be plaguing others and are currently bugged. Sorry to inconvenience you so!
     
    Best,
     
    -Caleb
  7. Cdiaz's post in [BUG] Cipher 2lv abilities don't show at menu was marked as the answer   
    Hello hernedpea,
     
    Thanks for bringing this to our attention, we'll take a look at what is going here.
     
    Best,
     
    -Caleb
  8. Cdiaz's post in Unable to play! Resolution far too large was marked as the answer   
    Hello btippe,
     
    This issue is plaguing us currently and we are actively working on it for a resolution. Apologies it's affecting you, but stay tuned for a future patch to resolve the issue.
     
    Thanks,
     
    -Caleb
  9. Cdiaz's post in Entering Engwithan Digsite Arena Sub-level causes freeze was marked as the answer   
    Hey all,
     
    Sorry to hear its stopping you guys from getting into the digsite, and thanks a ton for providing those files it really helps! Any more info you guys can provide will help greatly. I'll be sure to get this entered to be looked at.
     
    Thanks,
     
    -Caleb
  10. Cdiaz's post in Character creation: the top item in a list of stats has no mouseover tooltip was marked as the answer   
    Hey PugPug,
     
    Thanks for the post and good find! Ill get this in for the devs to look into the issue.
     
    You the best,
     
    -Caleb
  11. Cdiaz's post in Support for 4K at 60HZ was marked as the answer   
    Hey all!
     
    Thanks for the post, Ill have the devs investigate the issue to see what is going on here of if this is to be expected.
     
    Best,
     
    -Caleb
  12. Cdiaz's post in Chair Sitting was marked as the answer   
    Hey Gristlebeard 73,
     
    Thanks for the post, but sorry to hear its crashing out on the Prologue. I'll make sure the team sees your PC stats, but any way you can provide the programmers with a dxdiag or .log file from the game?
     
    Best,
     
    -Caleb
  13. Cdiaz's post in [bug] Unable to attack neutral merchants was marked as the answer   
    Perfect thanks for getting back to me! We were able to get the issue to reproduce and will get the devs to investigate whats going on here.
     
    Best,
     
    -Caleb
  14. Cdiaz's post in Female Voice Narration Missing was marked as the answer   
    Hey Omeyga,
     
    This is correct. The prose in the Prologue area is voiced, but once you've progessed out of it it will no longer be voiced. Sorry about that!
     
    -Caleb
  15. Cdiaz's post in Ghost Heart Summons do not inherit AI was marked as the answer   
    Hey Unreason,
     
    Sorry that youre experiencing this bug. We have this logged and are currently working on it for a future update. Please keep an eye out for upcoming patches!
     
    Best,
     
    -Caleb
  16. Cdiaz's post in Windows Borderless Mode missing. was marked as the answer   
    Hi Glurak,
     
    We are getting some bugs worked out with the resolution we have for the game currently. Hopefully will address this issue at hand, and if not feel free to ping us again after the patch that the problem still occurs for you.
     
    Best,
     
    -Caleb
  17. Cdiaz's post in game freezes after intro. Mac ran 1st game fine. was marked as the answer   
    Hey deveroth,
     
    Sincere apologies for the Mac issues! We have many reports of this issue as mentioned by ajwarz and have it as our top priorty to fix and are doing are best to get something out as quickly as possible so you can play. Please keep an eye out for a future update.
     
    Best,
     
    -Caleb
  18. Cdiaz's post in Ghost Heart Ranger subclass AI issue was marked as the answer   
    Ok thanks for your reply! I have this bugged and up for the devs to investigate the issue to get a fix.
     
    Best,
     
    -Caleb
  19. Cdiaz's post in I thought we waited extra time to 'smooth out the bugs'? was marked as the answer   
    Hey moxsappire!
     
    Apologies this issue is plaguing you as well. Did the uninstall and reinstall work out for you, or does the issue still persist?
     
    Best,
     
    -Caleb
  20. Cdiaz's post in Missing Watcher Background was marked as the answer   
    Ok gotcha, thanks for clearing that up! I will get this bugged into our system for the devs to investigate to ensure Hunter is supposed to be available for PoE 2
     
    Let me know if anything else is an issue for you
     
    Best,
     
    -Caleb
  21. Cdiaz's post in [Mac] Save file not loading was marked as the answer   
    Hey wheelsme,
     
    Thanks for your post. We have this currently being worked on as our top priority for Mac users, and hope for a patch very soon.
     
    Thanks,
     
    -Caleb
  22. Cdiaz's post in Forced Reinstall was marked as the answer   
    Hey MattyPGood,
     
    This issue has been bugged previously. It appears that the install location may giving issues, and we are hoping for a fix for a future patch. Would you be able to try and allow it to reinstall and see if the issue reoccurs?
     
    Thanks!
     
    -Caleb
  23. Cdiaz's post in Was Unable to Create a Second Custom Legacy was marked as the answer   
    Hey Flerb,
     
    Thanks for the post, I'll try to get a bug in for the devs to investigate.
     
    Best,
     
    -Caleb
  24. Cdiaz's post in Forced Re-Download was marked as the answer   
    Hey Thanateos, looks like we may have found a temporary fix hopefully as we worked this out together, but we are avidly working on a fix for this issue.
     
    Thanks!
     
    -Caleb
  25. Cdiaz's post in Character Transfer? was marked as the answer   
    Hey Everest1,
     
    Yes, you will need to account for the savefile path being moved to the correct location, but the files will translate over to steam with no issues.
     
    Let me know if this helps!
     
    Best,
     
    -Caleb
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