DoranMartell

Is this still going? Cause I would love some chests so I have some new content to scrounge for while Im waiting for support to unlock my Rise of the Runelords bundle from limbo.

I truly hope customer service is back on January 1st as it seems I purchased my Rise of the Runelords bundle the night the lights went out for the holidays and have been waiting eagerly to hear something since the 22nd. I also hope they will see their way to refunding me the 6800 gold I spent on characters (x4) and an adventure (Burnt Offerings at 80% discount) I should have had access to via the bundle I purchased. I would be most grateful if by tomorrow my posts or e-mails have received some response from support, or better, if I could progress to The Skinsaw Murders and access the remainder of my still locked characters. Let me know if any of you start getting support service so I know when to have hope that I'll be able start up my story game again soon. Thank you.

Hello. I posted a question and request yesterday as a reply to the forum topic "I am still missing content that I paid for" and I realize that post should have been directed under this topic. I sent all my identifying information via the Obsidian support e-mail address, along with my receipt and I am unsure if it has been received or if some other information is required as I have not received any reply to either of the e-mails I sent. Can anyone tell me if it is customary to receive a notice from support that your information or request for support has been received? Below is a copy of the forum post I made yesterday in the wrong location, but it correctly sums up the timeline and steps taken to reach someone at Obsidian support. Does anyone have any advice? Also, I'm totally conscious that it's a holiday so I get why no one is working, and according to this forum, Obsidian support doesn't have any hours on weekends anyways (I'll admit the second part I find a little annoying right now as I absolutely love Pathfinder Adventures and don't want to have to repeat this process every time I want to make a purchase in the in-game shop) My basic concern is: should I have received some sort of automated response from support that they received my request? Or do people generally not here back from them right away? I'd appreciate any help anyone on here can offer. Thank you.

Hello. I purchased the Rise of the Runelords bundle on December 22nd and I have been unable to access any of the content. I e-mailed support twice with the information requested under the support and purchasing validation sections of the forums but I have not received any sort of reply that they have received my support requests. I know people are out for the holidays but I wanted some confirmation that they have my ticket and the information they need to resolve it. My user tag is -DoranMartell- #1093 and I'm logging in via Game Center using an iphone 6S and Pathfinder Adventures is updated to its latest version. I've attempted to restore the shop multiple times and I attached my receipt to the second e-mail I sent to support (It took 24 hours to arrive) Is there any other information I should have included when e-mailing them? Thanks all.