hard crashing when loading save game or map transition

[FlyingFox]

Hello, 

 

I purchased this game on steam launch day, where the game started beautifully, I got to level 6, finished up most quests in Dunnage and here's where things went downhill FAST.

 

I tried loading my save game the next day and the moment the game successfully loads, it shuts down my PC without any warning. I tried a couple of times and the hard-crashing/rebooting was very consistent. Usually I would associate something like this to hardware overheating but my Speedfan app is not showing any signs of overheating (CPU cores, GPU...). At this point my game is completely unplayable, which is very odd since it was working fine until I had to load a saved game for the first time after quitting it completely,

 

I have also tried to verify the game's integrity via Steam, reinstalled the game and nothing works.It would crash consistently every time I load the game, crashing as in it shutting my PC down abruptly.

 

Here are my specs:

 

Radeon Software Version - 18.4.1

Radeon Software Edition - Adrenalin

Graphics Chipset - AMD Radeon R9 380 Series

Memory Size - 4096 MB

Memory Type - GDDR5

Core Clock - 980 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 8 GB

CPU Type - AMD FX-8320 Eight-Core Processor

 

I'm not sure how to save an error log, can someone help? The system shuts down completely before I can do anything.

 

 

[sleepytime]

Hi FlyingFox,

 

This issue sounds very similar to one I've been experiencing. I reinstalled my OS, performed a number of troubleshooting steps, and found that nothing seemed to work. However, the fix below is what ultimately worked for me (I posted it on Steam as well). Fingers crossed that it works for you. Note that even when switching the graphics options to low you may still have to manually un-check some of the options.

 

Final resolution: running the game with graphics options turned to low, vsync turned off, max frame rate capped at 60, and windowed mode at 1280x720 @60Hz seems to make the game stable in zones that historically caused system restarts. I've played through an encounter a few times in a questionable zone just to verify this workaround. Hopefully this will be resolved in a future patch, but I'm happy to have a working fix for now.

[FlyingFox]

Hi FlyingFox,

 

This issue sounds very similar to one I've been experiencing. I reinstalled my OS, performed a number of troubleshooting steps, and found that nothing seemed to work. However, the fix below is what ultimately worked for me (I posted it on Steam as well). Fingers crossed that it works for you. Note that even when switching the graphics options to low you may still have to manually un-check some of the options.

 

Final resolution: running the game with graphics options turned to low, vsync turned off, max frame rate capped at 60, and windowed mode at 1280x720 @60Hz seems to make the game stable in zones that historically caused system restarts. I've played through an encounter a few times in a questionable zone just to verify this workaround. Hopefully this will be resolved in a future patch, but I'm happy to have a working fix for now.

Thanks Sleepytime, I read some of your other posts on this as well. It is a sad day we have to play this game at it's absolutely lowest setting to get by while games that are more graphically intensive, more demanding are played at highest settings. Wasn't there supposed to be a patch today, I wonder if it addressed any of these performance issues?

[Amentep]

 

I'm not sure how to save an error log, can someone help? The system shuts down completely before I can do anything.

 

 

Output Log

When the issue occurs, close the game client, find this file, then attach it to your post

Steam Location: \Steam\steamapps\common\Pillars of Eternity II\PillarsOfEternityII_Data\output_log.txt

GOG Location: \GOG\Games\Pillars of Eternity II Deadfire\PillarsOfEternityII_Data\output_log.txt

GOG Galaxy: \GalaxyClient\Games\Pillars of Eternity II Deadfire\PillarsOfEternityII_Data\output_log.txt

OSX Location: ~/Library/Logs/Unity/Player.log

 

Not sure if this works if the crash causes you PC to turn off/reboot, but its all I got.

[Zemlynin]

This's my log

Same problem

2018-05-15_214242.zip

[sleepytime]

I agree, FlyingFox. I'm curious, though. Does this workaround fix your problem as well? Also, FlyingFox and Zemlynin, to satisfy another curiosity, is PoE II installed on your primary Windows partition?

 

For what it's worth, here's a link to my crashes: https://www.dropbox.com/s/ihsq2br0i99buft/2018-05-12_161558.zip?dl=0. I highly doubt any of them contain data that's directly pertinent to the hard restart, as I don't think there's time to write any sort of crash output. Also, the crash folders that were created line up almost perfectly with crashes I experienced on zone change. None of those caused a hard restart of my computer.

[FlyingFox]

even with the latest patch, the problem (abruptly shutting down my PC when loading a saved game) still persists. I have tried turning off the V-Sync and limiting my framerate to 60 fps. Next attempt is dropping to the next resolution. 
 

Honestly, this really sucks. I wouldn't mind the game crashing occasionally but having it shut down my computer before I can do any kind of troubleshooting is painful. Obsidian, if you are listening, can you direct me to a team where I can get a refund? I would definitely re-purchase this game once it is patched up to a playable standard for people like me.

 

Extremely disappointed as I was really looking forward to play this game. Had  a blast with the first one.

[Cdiaz]

Hi All,

 

Thank you sleeptime for the files! Ill get these added to our database for our devs to investigate.

 

Best,

 

-Caleb