Fig Backer Bought DLC *2 messed up GOG key

[lonewolf181]

Was a backer on fig lonewolf181, and got my gog key on march 28 2017 as seem below. But in my haste though i didn't have the dlc season so bought it again on may 7 2018 and it messed my GoG key up i had already redeemed on GOG. I have windows 10 please help

May 07, 2018   $20.00 Confirmed Done     Order Summary Qty. Item Price Total 1 Pillars II DLC 20.00 20.00   Sub Total 20.00   Tax 0.00   Total 20.00 Date Payment Processor Amount 2018-05-07 10:46:59 PayPal 20.00

 

Mar 28, 2017   $0.00 Confirmed Pending     Order Summary Qty. Item Price Total 1 Digital Download
What does this include? 29.00 29.00 1 Pillars II DLC 20.00 20.00 1 Superbacker Discount -5.00 -5.00   Sub Total 44.00   Tax 0.00   Credit Used 44.00   Total 0.00   

 

[Amentep]

Have you put in a support request through the link above?  You can search any item and at the bottom of that page you can find the text "Still need help? Contact Us" where clicking "Contact Us" will open a web form allowing you to report your issue.
 
For example, you can use this page https://support.obsidian.net/article/14-where-can-i-find-my-bonus-content

[Cdiaz]

Hey lonewolf181,

 

Thanks for you post, this is I believe will be better suited for the Portal for https://support.obsidian.net/ to get help with this. Sorry I can't help further!

 

Thanks,

 

-Caleb

[lonewolf181]

Checked on Support but my pending has been paid for back in 29/3/2017 but after i made my mistake and rebought the DLC again paying and extra $20 for nothing as had already paid for it so had 2 POE2 on my gog and when i refreshed like others had said on the forums due to install greyed out my original Fig backer gog was replaced with the new 1 that i had purchased by mistake via paypal on the 7 may 2018.

The support has nothing for me my account was linked - i redeemed my gog key before the purchase mistake on the 7 may 2018. But it became done straight away and now have the may 7 2018 purchase has replaced my 28 march 2017. Will i get the extra $20 back as i have payed twice by mistake. and will this mess up my DLC in the future that i have paid for.

[lonewolf181]

not answered yet

[lonewolf181]

pls can i get an answer

[Cdiaz]

Thank you Amentep,

 

Apologies for the lapse in replies lonewolf181, Support will be the best course of action for you from this point.