July 17, 20178 yr Hi there, I have a new phone and it seems that my purchases have not been merged to the new phone. I believe this is because of a difference in the PFID's despite my google play account being the same. Please assist. Details: What platform are you on? Android on both devices What version of the OS are you running? Old phone: 6.0.1 Marshmallow New phone: 7.0 Nougat What model is the device? Old phone: Samsung Galaxy 6 New phone: Samsung Galaxy S8+ What is your PFID#? PFID of old phone: 13D76D65C9BE9D54 PFID of new phone: 9E38BCA965240B10 Cheers.
September 12, 20178 yr I have had a very similar issue. My ongoing games were synced, but I wasn't entitled to Rise of the Runelords anymore. So once I finished my current map, I wasn't able to start anything else. I'd really like to resolve this considering I paid 25$ for the bundle
September 12, 20178 yr Since the beginning of this year, there have been several reports where something funny happens with google play and it generates a new PFID for the user. I primarily use iOS, so I can't speculate why that seems to be occasionally happening. It should also be accompanied with a change to the username in the top left of the main menu (i.e. User #1234 becomes User #2456, etc...). The support team has been able to merge accounts or copy content from one PFID to the other. Email support@obsidian.net with your current username and PFID, and as much as you remember about your previous username/PFID, and they should be able to restore the content to your active account. [Lost All Purchases] [Sudden profile change wiped all of the progress] If you don't hear back from anyone for a while, post back here, or PM 'MrBishop' or 'Aarik D' and someone should be able to help escalate the issue.
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