peonface Posted July 17, 2017 Posted July 17, 2017 Hi there, I have a new phone and it seems that my purchases have not been merged to the new phone. I believe this is because of a difference in the PFID's despite my google play account being the same. Please assist. Details: What platform are you on? Android on both devices What version of the OS are you running? Old phone: 6.0.1 Marshmallow New phone: 7.0 Nougat What model is the device? Old phone: Samsung Galaxy 6 New phone: Samsung Galaxy S8+ What is your PFID#? PFID of old phone: 13D76D65C9BE9D54 PFID of new phone: 9E38BCA965240B10 Cheers. 1
0 Jodin Posted September 12, 2017 Posted September 12, 2017 I have had a very similar issue. My ongoing games were synced, but I wasn't entitled to Rise of the Runelords anymore. So once I finished my current map, I wasn't able to start anything else. I'd really like to resolve this considering I paid 25$ for the bundle
0 Ethics Gradient Posted September 12, 2017 Posted September 12, 2017 Since the beginning of this year, there have been several reports where something funny happens with google play and it generates a new PFID for the user. I primarily use iOS, so I can't speculate why that seems to be occasionally happening. It should also be accompanied with a change to the username in the top left of the main menu (i.e. User #1234 becomes User #2456, etc...). The support team has been able to merge accounts or copy content from one PFID to the other. Email support@obsidian.net with your current username and PFID, and as much as you remember about your previous username/PFID, and they should be able to restore the content to your active account. [Lost All Purchases] [Sudden profile change wiped all of the progress] If you don't hear back from anyone for a while, post back here, or PM 'MrBishop' or 'Aarik D' and someone should be able to help escalate the issue.
Question
peonface
Hi there,
I have a new phone and it seems that my purchases have not been merged to the new phone. I believe this is because of a difference in the PFID's despite my google play account being the same. Please assist.
Details:
What platform are you on? Android on both devices
What version of the OS are you running?
Old phone: 6.0.1 Marshmallow
New phone: 7.0 Nougat
What model is the device?
Old phone: Samsung Galaxy 6
New phone: Samsung Galaxy S8+
What is your PFID#?
PFID of old phone: 13D76D65C9BE9D54
PFID of new phone: 9E38BCA965240B10
Cheers.
2 answers to this question
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