I just upgraded and was greeted with message that I had one level 1 character and got 2 chests for my trouble. The thing is I had 6 level 40 characters. Back when the end of quest mode announcement was made I grinded a team of 6 charters up to level 40. Valeros, Sajan, Seelah, Ezren, Lini and Kyra. All have been level 40 for months and I last played them a few days ago. My tablet is always connected and I regularly do the dailies, just did the one for yesterday. To have all that work done and not get the reward is really disappointing.

I just upgraded and was greeted with message that I had one level 1 character and got 2 chests for my trouble. The thing is I had 6 level 40 characters. Back when the end of quest mode announcement was made I grinded a team of 6 charters up to level 40. Valeros, Sajan, Seelah, Ezren, Lini and Kyra. All have been level 40 for months and I last played them a few days ago. My tablet is always connected and I regularly do the dailies, just did the one for yesterday. To have all that work done and not get the reward is really disappointing.

Hey, RabidGnome. I'll pass this onto our support team to look into granting you your rewards.