Reporting an Issue

I'm on Android i believe 6.0 through a bluestacks emulator

PFID is 410702FDCF3B47A4

in case you need it VER 793-20170130

Store Issues

In 3 instances when opening chests I purchase with in game currency I was booted out of the chest opening screen back too the purchase page. When I re-enter I am no longer able to open chests. I have to log out and re log in the game at which point the chest I purchased has disappeared. The error has occured only when I have purchased multiple chests.

Reporting an Issue

I'm on Android i believe 6.0 through a bluestacks emulator

PFID is 410702FDCF3B47A4

in case you need it VER 793-20170130

Store Issues

In 3 instances when opening chests I purchase with in game currency I was booted out of the chest opening screen back too the purchase page. When I re-enter I am no longer able to open chests. I have to log out and re log in the game at which point the chest I purchased has disappeared. The error has occured only when I have purchased multiple chests.

you need to update

I am running the game on an iPad4, iOS 10.2.1, PFID-AB1B65056B824FDA

 

I have had the same issue. Lost 2 chests this evening. Worth mentioning that the restore button doesn't work; it fails to restore.

I have had the same issue. Lost 2 chests this evening. Worth mentioning that the restore button doesn't work; it fails to restore.

 

The Restore button actually doesn't do an awful lot.  Its function is to lookup your Google Play or iOS Game Center account and check for DLC packages you have purchased (real money or gold) such as the "Rise of the Runelord bundle" or the "Character Add-on Deck" and make sure that your app knows what it is authorized to use.  There are relatively few circumstances where the Restore button will solve a problem for you.

 

Other non-dlc things like Gold, Chests, Cards, and Collectibles are synced with the server periodically while playing.  If you suspect that one of those things is bugged, the best thing to do is force-quit the app and restart it.  Usually, the syncs going on behind-the-scenes when you see that "Logged in" popup is enough to get your local account back on track.

This has happened to me before, if you were in the middle of opening a chest check your gallery. It's possible the chest was openend and the cards were directly added to your gallery

This has happened to me before, if you were in the middle of opening a chest check your gallery. It's possible the chest was openend and the cards were directly added to your gallery

 

Yes.  That is quite true.  Cards should be immediately added to your account when the transaction goes through, not when you tap open the four chests.

 

It should be really hard to have a situation where a chest was spent but no cards were added.  If you force-quit the app and restart, it should refresh your inventory and show you the updated list of cards.  If you can't tell which cards those last couple chests might have given you, the guys who run email support (support@obsidian.net) can look up the transaction and let you know what to look for.

Hey guys,

 

Just to update you all on this issue. You are not actually losing any chests. It is merely a UI bug and all of the contents are still being added to your account. 

 

Thanks!