Story Mode - Losing Progress

[Armont]

   I am posting this on behalf of a friend of mine but a peculiar problem has come up. He has been playing story mode and has made progress story missions. However when he closes the game and starts up the app again, his characters and story progression are gone as if he never started any other adventure. It even has him re-doing the tutorial. He plays on an android and as far as I know he only plays on the android.

[Amentep]

Could it be that he's not logged in or he Is he losing his connection to the network and thus progress isn't being saved?

[StormbringerGT]

Thanks for reporting this issue.

​If you could snag your friends PFID and post it here, that would be great.

​As Amentep also suggested can you find out if they are online or offline? Are they consistently losing connnection? What device and iOS they are playing on?

Thanks!