Lost almost all purchases except my last one

[skald1]

Hello,

 

After this update I have lost all unlocked adventures except fortress of stone giants.

I also have "lost" all characters I have unlocked before except one - store claims I have not unlocked them yet I have them in my party. Didnt check if I can play them in quest mode.

I assume I might have also lost unlocked vault cards but I cannot check that because adevntures are locked.

 

Proofs:

Adventures:

https://s22.postimg.org/3ri77uja9/Screenshot_2016_10_15_23_58_35.png

https://s22.postimg.org/4v3bxklmp/Screenshot_2016_10_15_23_30_04.png

https://s13.postimg.org/7jtb67uzb/Screenshot_2016_10_15_23_30_06.png

https://s17.postimg.org/fuyiasoy7/Screenshot_2016_10_15_23_30_08.png

https://s21.postimg.org/mvw1xgyav/Screenshot_2016_10_15_23_30_10.png

https://s12.postimg.org/g3iw7ogtp/Screenshot_2016_10_15_23_30_12.png

 

Heroes:

https://s10.postimg.org/tt2b8au3d/Screenshot_2016_10_15_23_31_39.png

https://s15.postimg.org/jq2hp142j/Screenshot_2016_10_15_23_31_36.png

https://s17.postimg.org/6l5i6oerj/Screenshot_2016_10_15_23_33_16.png

 

Party screenshot shows all characters I have unlocked. Store claims I only unlocked the dwarf.

 

Settings screen with my ids.

https://s16.postimg.org/d8tx9n75x/Screenshot_2016_10_16_00_02_40.pngAll purchases were made by gold. I did not make any play sttore purchases for those unlocks.

[mauriciotakano]

Hi,

 

I am using an android device, and about a month ago I was playing the game when I notice that all the money I was storing were missing (abou 16000 gold pieces). I kept playing anyway, then I purchased the newly released adventure (adventure 4). I played all the way through the adventure, and finished it. Then I decided to start a new party, with some different characters. I played all the way through the 5 adventures (B to 4) all the same. Then when I opened the app today to continue playing with the new party in the legendary difficulty, all adventures but the forth one were missing, as if I had never purchased them (there is a locked lock in adventures 1, 2, and 3).

 

Besides all these, whenever I use Blessing of Gorum with a character that is not Valeros, only one die is added to the melee combat check. Sometimes I use the blessing with Valeros and two dice are added, and, in the same check, I use the same blessing with another character (say Lem) and only one die is added to the check.

[janex13]

I have the identical problem and situaution.  I am on an ipad air running the most recent ios update.

[Aarik D]

Hey everyone,

 

Apologies for the issue, please contact support@obsidian.net with your PFID# or User ID (username #xxxx) so we can correct the issue on your account. If you could please include a copy of your receipt if you have it. 

 

Thank you and I apologies for the inconvenience. 

[Aarik D]

Merged duplicated thread. 

[mauriciotakano]

I sent the e-mail but I had no reply until now, nor have my purchased stuff appeared again.

What can I do?