game breaking Cross play is broken

[mark.selby07]

I cannot play this game on ps5, cannot link my Microsoft account on ps5, my friends it all worked for, and had used my old ps4 to try it and it worked but I can't play on my ps5 because "Grounded could not be linked to a Microsoft account at this time" 

[mark.selby07]

FYI, I have yet to link the my account on PS5, I have only attempted to enable cross play and haven't got past that step 

[aucutttommy]

Mines doin the same thing. Did you find a way to fix it?

[cstanick]

-Hey Mark and Aucuttommy

I'm sorry you both are running into this crossplay issue. There are a few things that can contribute to this error. Your best course of action is to submit a support request and our team will work with you on trying to figure out what is going on. 

Obsidian Support

Thanks

[willy.franco.38]

This is an issue for me as well, except for me it started about a week ago. It still shows that screen everytime I try to set up crossplay.

[mark.selby07]

On 9/24/2024 at 6:06 AM, aucutttommy said:

Mines doin the same thing. Did you find a way to fix it?

Yes, delete and re install, fixed the ps5 issue, works now

[mark.selby07]

On 10/5/2024 at 1:52 AM, cstanick said:

-Hey Mark and Aucuttommy

I'm sorry you both are running into this crossplay issue. There are a few things that can contribute to this error. Your best course of action is to submit a support request and our team will work with you on trying to figure out what is going on. 

Obsidian Support

Thanks

The fix was deleting and reinstalling