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Why can't I launch the game


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Your best bet is probably the support address.

https://support.obsidian.net/

Looking under Pentiment, there are links to contact addresses. Besides the "I need help", there is a link ("Contact Us") to email support directly

“He who joyfully marches to music in rank and file has already earned my contempt. He has been given a large brain by mistake, since for him the spinal cord would surely suffice.” - Albert Einstein

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