Multiplayer connection issues on Console

[Yomotoko]

I recently bought GamePass after a while of not having it specifically so I could play Grounded online with some friends.

However, for some reason, I just can't get multiplayer to work! The game will load up perfectly, and when I hit the button for multiplayer it takes me to a screen to buy GamePass! Which doesn't make sense, as I'm playing the game THROUGH GamePass! I've tried everything I can think of. I've restarted the console, I've reset the internet connection, I've tried joining my friends' game through the "join game" button on their profiles, I've even tried uninstalling and reinstalling the game, but nothing has gotten it to work.

I'm at my wits end and have no clue what else to try, any help?

[cstanick]

-Hello Yomotoko

I'm sorry that you've been running into issues trying to play Grounded online with your friends. My only suggestion based on your report is to verify that you're logging in with the same account that has the Game Pass subscription. If you've already done that or it doesn't work; I recommend submitting a support ticket. Once we have your report we'll work with you one on one to investigate and hopefully resolve the issue. 

Obsidian Support

1. Platform (Xbox Console, PC Game Pass, PC Steam).
2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known)
3. Difficulty level
4. Description of issue.
5. Last thing you did in the game before the issue occurred, if applicable.

Thanks, and sorry for the frustration this issue has caused!