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Haejiyuu

Pink screen

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Posted (edited)

Hello

I have a problem running the game - it starts, but in strad of loading i get a black and pink screen changing after a few seconds.

I can hear the music, and when the game loads the menu all I can see is a pink screen. The menu seems to be working though, because if I actually click something I can hear the game respong - but the pink screen is there all the time.

I would really like to play the game (just played the whole first part for the second time to refresh my memory) so I am asking for help.

DXdiag file attached along with a screen

Looking forward to your help
Mariusz

Edit: I'm trying to run the game with all the DLC's

pillars 2.jpg

DxDiag.txt

Edited by Haejiyuu
more info

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Is anyone competent even reading this forum? 

I'm trying to find a solution on my own, but I pretty much run out of ideas - the game is verified on steam, I downloaded it twice from scratch, all the drivers are up to date, alt-tabbing and alt-entering doesn't do a thing except for the normal functions. Any one got any other ideas on what to try?

I've seen notes about changing the game resolution by editting the .ini file, but I just cannot pinpoint it location, anyone tried it?

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Its pretty quiet hear these days, I am not sure they are updating anymore.  I sometimes get the issue when I am using editing software when it is trying to render 4k video, and my GPU runs out of RAM.   Maybe post your specs, are they in line with the minimum?


“How do you 'accidentally' kill a nobleman in his own mansion?"

"With a knife in the chest. Or, rather, a pair of knives in the chest...”

The Final Empire, Mistborn Trilogy

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The whole DXdiag file is posted with the original post. As far as I know they are - moreover, the game did run before the disk change (I changed from normal to SSD) and system reinstal.

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Posted (edited)

So a few things - you have a AMD GRFX card?  6600M or 6700M I think yeah?  I checked the AMD site:

https://www.amd.com/en/support/kb/faq/gpu-615

There is a possible mismatch with your Grfx card and DirectX 12 ... but that is a longshot.

--

The other thing is that it looks like the internal Intel(R) HD Graphics 3000 is running the displays?  I get this from this line here:

Spoiler

--------------
Display Devices
---------------
           Card name: Intel(R) HD Graphics 3000
        Manufacturer: Intel Corporation
           Chip type: Intel(R) HD Graphics Family
            DAC type: Internal
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_397617AA&REV_09
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 6100 MB
    Dedicated Memory: 2032 MB
       Shared Memory: 4067 MB
        Current Mode: 1600 x 900 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.617188,0.335938), Green(0.321289,0.595703), Blue(0.160156,0.081055), White Point(0.313477,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: unknown
          Monitor Id: CMO1721
         Native Mode: 1600 x 900(p) (59.978Hz)
         Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported
         Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
 Driver File Version: 8.17.0010.1404 (English)
      Driver Version: 9.17.10.4459
         DDI Version: 11.1
      Feature Levels: 10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 1.2
 Graphics Preemption: DMA
  Compute Preemption: DMA
            Miracast: Not Supported by Graphics driver
      Detachable GPU: No
 Hybrid Graphics GPU: Not Applicable
      Power P-states: Not Applicable
      Virtualization: Not Supported
          Block List: No Blocks
  Catalog Attributes: N/A
   Driver Attributes: Final Retail
    Driver Date/Size: 19.05.2016 02:00:00, 1466744 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B78E66-4256-11CF-6671-7C19B7C2C535}
           Vendor ID: 0x8086
           Device ID: 0x0116
           SubSys ID: 0x397617AA
         Revision ID: 0x0009

Is it possible you need to go into your bios and set it so that the grfx loads the AMD cards as the main Grfx device?

Edit:

Or maybe you need to reinstall the AMD grfx drivers or update them?

 

 

 

Edited by bringingyouthefuture
added info

“How do you 'accidentally' kill a nobleman in his own mansion?"

"With a knife in the chest. Or, rather, a pair of knives in the chest...”

The Final Empire, Mistborn Trilogy

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15 minutes ago, bringingyouthefuture said:

So a few things - you have a AMD GRFX card?  6600M or 6700M I think yeah?  I checked the AMD site:

https://www.amd.com/en/support/kb/faq/gpu-615

There is a possible mismatch with your Grfx card and DirectX 12 ... but that is a longshot.

--

The other thing is that it looks like the internal Intel(R) HD Graphics 3000 is running the displays?  I get this from this line here:

  Reveal hidden contents

--------------
Display Devices
---------------
           Card name: Intel(R) HD Graphics 3000
        Manufacturer: Intel Corporation
           Chip type: Intel(R) HD Graphics Family
            DAC type: Internal
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_397617AA&REV_09
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 6100 MB
    Dedicated Memory: 2032 MB
       Shared Memory: 4067 MB
        Current Mode: 1600 x 900 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.617188,0.335938), Green(0.321289,0.595703), Blue(0.160156,0.081055), White Point(0.313477,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: unknown
          Monitor Id: CMO1721
         Native Mode: 1600 x 900(p) (59.978Hz)
         Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported
         Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
 Driver File Version: 8.17.0010.1404 (English)
      Driver Version: 9.17.10.4459
         DDI Version: 11.1
      Feature Levels: 10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 1.2
 Graphics Preemption: DMA
  Compute Preemption: DMA
            Miracast: Not Supported by Graphics driver
      Detachable GPU: No
 Hybrid Graphics GPU: Not Applicable
      Power P-states: Not Applicable
      Virtualization: Not Supported
          Block List: No Blocks
  Catalog Attributes: N/A
   Driver Attributes: Final Retail
    Driver Date/Size: 19.05.2016 02:00:00, 1466744 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B78E66-4256-11CF-6671-7C19B7C2C535}
           Vendor ID: 0x8086
           Device ID: 0x0116
           SubSys ID: 0x397617AA
         Revision ID: 0x0009

Is it possible you need to go into your bios and set it so that the grfx loads the AMD cards as the main Grfx device?

Edit:

Or maybe you need to reinstall the AMD grfx drivers or update them?

 

 

 

Basicly this model has two graphic cards ... One used for low energy mode - this is like brwosing internet and such, the second one  6600M/6700M is used for gaming. I guess this might be the source of the problem, I will chceck in bios if I can set the  6600M/6700M graphics to be used as main device. But this will have to wait for the evening ;)

The drivers are up to date, I made a system reinstall (due to my old disk dying) and I have donloaded the latest drivers.

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