Pink screen

[Haejiyuu]

Hello

I have a problem running the game - it starts, but in strad of loading i get a black and pink screen changing after a few seconds.

I can hear the music, and when the game loads the menu all I can see is a pink screen. The menu seems to be working though, because if I actually click something I can hear the game respong - but the pink screen is there all the time.

I would really like to play the game (just played the whole first part for the second time to refresh my memory) so I am asking for help.

DXdiag file attached along with a screen

Looking forward to your help
Mariusz

Edit: I'm trying to run the game with all the DLC's

DxDiag.txt

Edited June 16, 2019 by Haejiyuu
more info

[Haejiyuu]

15 minutes ago, bringingyouthefuture said:

So a few things - you have a AMD GRFX card?  6600M or 6700M I think yeah?  I checked the AMD site:

https://www.amd.com/en/support/kb/faq/gpu-615

There is a possible mismatch with your Grfx card and DirectX 12 ... but that is a longshot.

--

The other thing is that it looks like the internal Intel(R) HD Graphics 3000 is running the displays?  I get this from this line here:

  Reveal hidden contents

--------------
Display Devices
---------------
           Card name: Intel(R) HD Graphics 3000
        Manufacturer: Intel Corporation
           Chip type: Intel(R) HD Graphics Family
            DAC type: Internal
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_397617AA&REV_09
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 6100 MB
    Dedicated Memory: 2032 MB
       Shared Memory: 4067 MB
        Current Mode: 1600 x 900 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.617188,0.335938), Green(0.321289,0.595703), Blue(0.160156,0.081055), White Point(0.313477,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: unknown
          Monitor Id: CMO1721
         Native Mode: 1600 x 900(p) (59.978Hz)
         Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported
         Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
 Driver File Version: 8.17.0010.1404 (English)
      Driver Version: 9.17.10.4459
         DDI Version: 11.1
      Feature Levels: 10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 1.2
 Graphics Preemption: DMA
  Compute Preemption: DMA
            Miracast: Not Supported by Graphics driver
      Detachable GPU: No
 Hybrid Graphics GPU: Not Applicable
      Power P-states: Not Applicable
      Virtualization: Not Supported
          Block List: No Blocks
  Catalog Attributes: N/A
   Driver Attributes: Final Retail
    Driver Date/Size: 19.05.2016 02:00:00, 1466744 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B78E66-4256-11CF-6671-7C19B7C2C535}
           Vendor ID: 0x8086
           Device ID: 0x0116
           SubSys ID: 0x397617AA
         Revision ID: 0x0009

Is it possible you need to go into your bios and set it so that the grfx loads the AMD cards as the main Grfx device?

Edit:

Or maybe you need to reinstall the AMD grfx drivers or update them?

 

 

 

Basicly this model has two graphic cards ... One used for low energy mode - this is like brwosing internet and such, the second one  6600M/6700M is used for gaming. I guess this might be the source of the problem, I will chceck in bios if I can set the  6600M/6700M graphics to be used as main device. But this will have to wait for the evening

The drivers are up to date, I made a system reinstall (due to my old disk dying) and I have donloaded the latest drivers.

[Haejiyuu]

Is anyone competent even reading this forum? 

I'm trying to find a solution on my own, but I pretty much run out of ideas - the game is verified on steam, I downloaded it twice from scratch, all the drivers are up to date, alt-tabbing and alt-entering doesn't do a thing except for the normal functions. Any one got any other ideas on what to try?

I've seen notes about changing the game resolution by editting the .ini file, but I just cannot pinpoint it location, anyone tried it?

[bringingyouthefuture]

Its pretty quiet hear these days, I am not sure they are updating anymore.  I sometimes get the issue when I am using editing software when it is trying to render 4k video, and my GPU runs out of RAM.   Maybe post your specs, are they in line with the minimum?

[Haejiyuu]

The whole DXdiag file is posted with the original post. As far as I know they are - moreover, the game did run before the disk change (I changed from normal to SSD) and system reinstal.

[bringingyouthefuture]

So a few things - you have a AMD GRFX card?  6600M or 6700M I think yeah?  I checked the AMD site:

https://www.amd.com/en/support/kb/faq/gpu-615

There is a possible mismatch with your Grfx card and DirectX 12 ... but that is a longshot.

--

The other thing is that it looks like the internal Intel(R) HD Graphics 3000 is running the displays?  I get this from this line here:

Spoiler

--------------
Display Devices
---------------
           Card name: Intel(R) HD Graphics 3000
        Manufacturer: Intel Corporation
           Chip type: Intel(R) HD Graphics Family
            DAC type: Internal
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_397617AA&REV_09
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 6100 MB
    Dedicated Memory: 2032 MB
       Shared Memory: 4067 MB
        Current Mode: 1600 x 900 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.617188,0.335938), Green(0.321289,0.595703), Blue(0.160156,0.081055), White Point(0.313477,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: unknown
          Monitor Id: CMO1721
         Native Mode: 1600 x 900(p) (59.978Hz)
         Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported
         Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
 Driver File Version: 8.17.0010.1404 (English)
      Driver Version: 9.17.10.4459
         DDI Version: 11.1
      Feature Levels: 10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 1.2
 Graphics Preemption: DMA
  Compute Preemption: DMA
            Miracast: Not Supported by Graphics driver
      Detachable GPU: No
 Hybrid Graphics GPU: Not Applicable
      Power P-states: Not Applicable
      Virtualization: Not Supported
          Block List: No Blocks
  Catalog Attributes: N/A
   Driver Attributes: Final Retail
    Driver Date/Size: 19.05.2016 02:00:00, 1466744 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B78E66-4256-11CF-6671-7C19B7C2C535}
           Vendor ID: 0x8086
           Device ID: 0x0116
           SubSys ID: 0x397617AA
         Revision ID: 0x0009

Is it possible you need to go into your bios and set it so that the grfx loads the AMD cards as the main Grfx device?

Edit:

Or maybe you need to reinstall the AMD grfx drivers or update them?

 

 

 

Edited June 18, 2019 by bringingyouthefuture
added info