Description:

Game doesnt launch. No menu, no sounds, no black screen. I immediatly get a crash report.

 

I've played PoE for 193 hours with no issue and finished the game. today i downloaded the game again to play the DLC's however the game wont even start.

Hope someone can help.

 

Steps to Reproduce the Issue:

I tried to start from steam.

 

Things i've tried:

-I've verified all files.

-I've restarted my PC.

-I've updated my drives.

-Tried to run it from folder

 

Important Files:

 

I can upload the output log, but am not permitted to upload crash.dmp and error.log?

 

Hope someone can help.

output_log.txt

DxDiag.txt

Edited January 29, 20197 yr by SocksNL

Per your DxDiag, it looks like may have recently updated your copy of Citrix to the newer Citrix Workspace. 

There is a known issue with Unity and the new Virtual Display drivers that were recently introduced into Citrix Workspace.

 

Until some sort of fix eventually works it's way from Unity into a Deadfire patch, your options are:

- Uninstall Citrix Workspace

- Uninstall Citrix Workspace and roll back to an earlier version (v. 1810 and earlier should work)

- Uninstall Citrix Workspace and reinstall the newest version with these instructions

 

I just had the same issue myself, and the third option got things back to normal pretty quickly.

Hi Ethics Gradient,

 

Thx for your response. I would have never figured that out! Indeed it seems Citrix bugged it somehow. Weird that Citrix can do that. I mean an antivirus programme blocking it i can understand. But citrix?!

 

Anyhow the issue has been resolved. I uninstalled citrix and can now play again.

 

Again thanks!

I would have never figured that out! Indeed it seems Citrix bugged it somehow. Weird that Citrix can do that. I mean an antivirus programme blocking it i can understand. But citrix?!

I know, right?  The latest version installed drivers for a "Citrix Indirect Display Adapter" and has been causing problems for Unity games for the last couple months.  It's a feature most people probably wouldn't ever use, but hey, Citrix wants to make sure their software works with every possible use case.

 

Glad you were able to solve the problem!

Greetings,

 

Apologies for any inconveniences this issue has caused you. Reading through the posts I do see that other community members have suggested a possible fix. As always should you have any additional questions or concerns let us know!

 

Cheers.