This is unfortunate, sorry to hear that but I only suggested it since it worked for me - personally I decided I'd give it one more go, if that worked then great, if not then I'd wait a week or two to see if there was any news of a patch to fix this specific issue. If there wasn't I was going to return the game... I guess it depends on how badly you want to play this game, I know I wouldn't have been prepared to keep starting again over and over though.
The second time you played through did you do everything exactly the same or did you do things slightly differently? If you're going to have another go it might be worth going about some of the quests differently if possible. Or see if anyone has a save that they could send you immediately after the level transition (unfortunately I don't have one), but I know that sucks because you would be stuck with somebody elses character...
I hope you find a solution!
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do you have any ideas on what i should do differently?what choices did you make?
did you play good or evil? any info would be helpful