That's not what he's saying, what he's saying is that this support forum is for customer-to-customer support and that he's here trying to help posters on his own time.
From the FAQ - http://forums.obsidian.net/topic/65296-support-faq-please-read-before-posting/ -
Since the official support for the game is being handled by ubisoft, while he is officially working on fixes with whatever fix team is at Obsidian looking at the bugs, anything here is peer-to-peer or a Obsidian employee helping in their spare time.
The save problem for Naughty Dog's THE LAST OF US involved their server, which they changed rather than patching the game, according to what I read about it. I'd imagine that made a rather big difference.
Yup the difference was 4-6 hours delay vs 504 hours (21 days) with no result, not even a "we know what is causing the bug"... nothing at all...
Anyway, dependless of what I'm saying and what you're saying, at the end, the gamers we are will remember this situation each an every time we will see Obsidian on a game cover...
By the way Amentep, you can't defend this kind of behavior unless you work for Obsidian (2832 post on the obsidian forum, hard to beleive you're not)