In such situations, I usually:
1. Restart the game.
2. I restart the ps4.
3. I reinstall the game, deleting all the game data and all the saves.
4. I log out of all accounts and log in again. Even if these steps do not help me, I am already turning to those who can solve this problem. My friend fixes my console, but it doesn't always work out.
Plus, you can always contact support or write a report about violations in the game to the game manufacturers. I had some problems with different games like FIFA 21 and Red Dead redemption. But points 3 and 4 helped. Now I play sports games only. I even found MADDEN 21 COINS FOR SALE.