I just upgraded and was greeted with message that I had one level 1 character and got 2 chests for my trouble. The thing is I had 6 level 40 characters. Back when the end of quest mode announcement was made I grinded a team of 6 charters up to level 40. Valeros, Sajan, Seelah, Ezren, Lini and Kyra. All have been level 40 for months and I last played them a few days ago. My tablet is always connected and I regularly do the dailies, just did the one for yesterday. To have all that work done and not get the reward is really disappointing.