General (For all issues)
What device type are you on? iPhonr
What version of the OS are you running? iOs 10.0.02
What model is the device? iPhone 6S Plus
What is your PFID#? E2D098C47D7F09ED
Gameplay
Is pass & play on? No
Is permadeath on? No
Tutorial, Story Mode, or Quest Mode? Story Mode
Characters in Party - Valeros, Ezren, Lem, Merisiel, Harsk, and Kyra
Location of each character - Kyra/Glassworks. I don't remember the rest. The game has been locked up for a day or so.
Turn Order -Valeros, Ezren, Lem, Merisiel, Harsk, Kyra
Scenario & Scenario Difficulty. If on non-normal difficulties, which wildcard powers are in play? Scenario 1.3/Green Skull difficulty (I don't remember what that one is called or what Wildcard powers are active, and the game is locked up, so I can't check)
What card was encountered when the issue occurred? Ancient Skeleton summoned by a Skeleton Horde encountered on Harsk
Did the issue occur on the first explore or a subsequent explore? If subsequent, what card did you last encounter? What was its resolution? Subsequent explore, don't remember the last card encountered
Did other characters aid the check? What did they use to aid it? No
Was the encounter a Horde? Yes, Skeleton Horde
I encountered the Horde with all six characters, resolving each in turn. Kyra was my final combat, which resolved successfully. I attempted to use her Exorcist Heal, and after selecting "Heal", the buttons went away, no card was healed, and the blue "move forward" button disappeared. Similar issues in the past have been resolved by force-closing the client and logging back in, which I did, and now the game is stuck in that place. I can't bring the menu up to forfeit the session, as none of the screen buttons work. They depress when I touch them, as if they recognize being pushed, but no action occurs. Hope this helps! I really love this game, and want it to work well!