Black Screen upon launching the client:
Users have reported experiencing a black screen upon launching the client. Details we are looking for specific to this issue are the following:
Do you hear any game audio? Yes
Are you able to interact with the Main Menu blindly and load a save to get past the black screen? Sometimes
Is this current patch the first time you've encountered this issue? (currently 1.2) Started in late June
If you've encountered this issue on a previous patch version(s) and this is still occurring, which patch version(s) have you had this issue occur on?
Is your OS (Windows, Mac, Linux) up to date? Yes (Win7 Home, SP1) and (Win10)
Are your graphics drivers up to date? Yes (AMD Radeon)
Started playing on Win10 ROG laptop while on vacation, started crashing in mid-June. Returned home and just installed on Win 7 PC, hoping crashes would stop, but no such luck. Get black screen at startup--occasionally, if I wait, the load screen will appear. Game runs about 5 minutes then crashes on both computers at random places. I followed the directions for reporting a bug/crash, but most of the files I'm supposed to attach are not where they were listed. Tried the fix for vidocard probs (drop frame rate, turn off extra cpu path, etc.) to no avail.
Can't get past character creation before crash.
I know, this is no help. I'm sorry about that.