If this was the "real world", Obsidian would be looking at multi-million dollar fines for failing to deliver a competent product and failure to provide needed tech support (i.e. patches), if they were dealing with the federal government instead of ordinary folks that just want to enjoy a computer game.
This is the stuff that acts of criminal negligence are made of. I've been stuck at a place in the game and didn't realize I was stuck until I'd already devoted 20-some hours to things that came after, and now I can't go back and fix it unless I revert to the save and go through it ALL OVER AGAIN
Obsidian, TheForce.net just did a scathing editorial about this, and it's already been torn to pieces on the big game sites. You are LOSING this in every way: business, ethics, personal relationships with your customers, by not addressing this in a timely fashion... or even giving your customers - you know, the people who BOUGHT your game in full faith that YOU would stand by it and not abandon them - some reliable word to go on. This is the kind of thing that sinks companies. It's happened before and it'll happen again.
The only question now is: does Obsidian want to be one of those companies?