In my opinion, Obsidian isn't realizing how much something like this is hurting their image. I see companies like Blizzard, that strive to please their fans, release extra content in patches, and constantly let fans know what is going on with the patches - and then I see Obsidian, that says they will fix it, but does give any sort of timetable. Granted, Blizzard's games are extremely polished when they come out, and this game is not, but it is the image of the company that is at stake.
I think your analogy is perfect. Obsidian is sending over a mechanic, but it's one of those "I'll be there between 12am and 11pm on someday in the month of February or March".
And you are right, all I want is Accountability, and an explanation of how and when they are going to fix it.
The status quo does not determine what is right and wrong. If you bought a game under the pretense that it is relatively free of bugs, imho that is all that matters, and it is wrong for any company to deny you any less than what they led you to believe the product would be.
That's my issue with it.