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problems with graphics during the creation of the character, the screen does not work.

Go to solution Solved by Cdiaz,


When creating a personality at the very beginning. The screen freezes. I hear the sounds of the game. As my mouse is directed at the buttons in the menu of creating a character. But the screen is frozen at the same time. I tried to do it 4 times(rebooted the computer. drivers are the last.). During one of the attempts, the game flew out. I am sending a bug report. The game I have is working well, there are no lags.



my PC:

Operating System: Windows 10 Pro 64-bit 

Processor: Intel® Core i5-4440 CPU @ 3.10GHz (4 CPUs), ~3.1GHz

Memory: 8192MB RAM

Card name: NVIDIA GeForce GTX 660 Ti

DirectX Version: DirectX 12


Edited by Oushiii
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Hi Oushiii,


We are aware of the issue that the player may crash during the character creation process and are currently working on a solution to the problem. Thank you for providing your output log. We will add this to our investigation.

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Thanks Systolicframe,


We'll get this info added to our system for our bug.





Hello again. I bought a Deluxe ediotion. Made a pre-order. A month has passed. But my problem is not solved. In most cases, the game just freezes, the picture freezes, but the game continues to work, I hear how it works. Once the game freezes and crash, the error log I applied to this topic. But in other cases, the game does not issue any error, and I can not send you a error-log. I just can not play, but I want to. I've been waiting for a month. The game freezes during the creation of the character. My PC features are attached in this thread. Lord, do whatever you have already. I feel the fire below my back. For what???

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