RoR Bundle bought, charged, but unable to load

[Buckwild]

Hi,

I have purchased the Rise of the Runlords Bundle in December 2017 when the price dropped to 15 dollars. I have been unable to download it since I purchased it. I went through the apple store support which eventually forwarded my case to your development team. I have not heard back from either group so I am writing the request here.

 

I am on an ipad mini 4. iOS 11.2.5.

 

PFID#: player1474455 #4128

 

There is a number under the ID in the accounts menu which is: 82S149B7416F16E5

 

When I go to the ingame store and press the buy button again, it states I have already purchased it and then it freezes on the "Please wait while we attempt to purchase Rise of Runelords Bundle..." message.

 

I have been charged the 15 and tax back in December and hope this can be resolved instead of looking for a refund.

 

Thanks,

Buckwild

[Hannibal_PJV]

Contact support@obsidian.net

Edited March 12, 2018 by Hannibal_PJV

[Trenvis]

I´ve have the same problem. Somewhere I read that I should contact "digital@asmodee.com" but I will try to contact obsidian.net instead.