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MUST READ: How to Report an Issue!


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#1
Aarik D

Aarik D

    Community Manager

  • Developers
  • 3233 posts
  • Black Isle Bastard!

Before posting:

Please do a quick search of our forums to make sure what you have found has not already been reported. If it has, feel free to post your experience on that that thread. If not, start a new thread with the directions below.


Description:

Describe the issue that is occurring.

 

Steps to Reproduce the Issue:

List the steps of how to make the issue happen.

 

Important Files:

If the files are too large to attach separately, compile them all in a .zip and make a link to Dropbox with the .zip

Attach files that will help the dev team figure out and resolve the issue. These include:

 

Savegames

Try to include a save file from right before as well as during the issue you are reporting

Windows Location: %USERPROFILE%\Saved Games\Pillars of Eternity 2

 

Output Log

When the issue occurs, close the game client, find this file, then attach it to your post

Steam Location: \Steam\steamapps\common\Pillars of Eternity II\PillarsOfEternity2_Data\output_log.txt

GOG Location: \GOG\Games\Pillars of Eternity II Deadfire\PillarsOfEternity2_Data\output_log.txt

GOG Galaxy: \GalaxyClient\Games\Pillars of Eternity II Deadfire\PillarsOfEternity2_Data\output_log.txt

 

System Specs

This will give us most of your computer specs to help us diagnose the problem

Windows Location: Press (windowkey + R), Type "dxdiag" and press Enter, Click "Save All Information", Attach the file that you create

 

Screenshots

Attach any pictures or links to pictures that can help us understand the issue


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