Purchased scenarios and characters have disappeared

[cw5136]

So I got on today to find out that everything on my account was gone. Each character and scenario I bought gone as if I had never purchased them. Restoring does nothing. Help?

Edited November 30, 2016 by cw5136

[mccrispy]

You're going to need assistance from OBS to fix this one (assuming that you are using the same account on the same OS as when you bought the content).

 

The best way to get their attention is to change the title to indicate that "Purchased scenarios and characters have disappeared" they seem to react to the keyword "Purchase" better than to bugs. Perhaps if you just add my phrase to the end of your subject it will suffice.

[cw5136]

Thanks

[mccrispy]

Let's hope that catches their attention. Sadly, they've fallen back on their old ways and the proportion of posts on the first three pages having an OBS tag has fallen below 10% again. I'm hoping that's because they're finalising a patch so they are too busy. One can have hopes, right?

[Hannibal_PJV]

Even better, is post them directly.

http://forums.obsidian.net/topic/89757-purchasing-validation-error/

[mccrispy]

Sort of. This isn't a "I didn't get my stuff" it's a "where the heck did all my stuff go?". But worth a punt anyway.