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Quest characters disappeared



Hello dev team!

I have already asked about this problem in other player's topic, but didn't get an answer. Sorry for creating another one, but the answer is really important.

Like many other people, I have lost my Quest characters because of reinstall. Right now all of my experienced quest characters are lost.


I couldn't find any useful notes or information regarding this game problem. Are you planning to release a fix for that, or characters are lost forever? I am not complaining, just want to know your opinion regarding this problem.


Also, here is some useful infromation about my profile, in case you need it:

My device is Ipad mini.

iOS version is 9.3.4




Thank you in advance!

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