Crashing every time at first loading screen

[Psychoward]

Hey all, every time after I select "New Game" and after the "Pillars of Eternity" logo pops up, the game goes in to the first loading screen and freezes up and stops responding.

 

 

I have a 930m, i7 and 8gb of RAM on a clean install of 64-bit Windows 10.

 

I have tried;

 

- verifying the integrity of the game cache

- doing a complete re-install of the game

- making sure I have the most up to date NVIDIA drivers

- running the game in compatibility mode

- deleting the UNCL font in sys32 (although this gave me an error message and said it wasn't found)

 

 

What else can I try?

[Xaratas]

Post the output log.

[Psychoward]

How do I go about doing that?

[Psychoward]

Okay I found the output log, now how do I attach it without screwing anything up?

[Psychoward]

http://pastebin.com/YLz5DkDA

 

https://drive.google.com/file/d/0BxfcWpYAKPzaN0xjd24wX0NOMGc/view?usp=sharing

[Xaratas]

Nothing suspicious in there. Just a sudden end. Has the Reliabilty Monitor (https://technet.microsoft.com/en-us/library/cc748864(v=ws.10).aspx) something about the crash?

Like „Pillars of Eternity stopped working“? Try to get some details out of it.

This forum allows to attach images and textfiles. (And checks them by extension, thats the reason it does not like the .log file)

[Psychoward]

Nothing suspicious in there. Just a sudden end. Has the Reliabilty Monitor (https://technet.microsoft.com/en-us/library/cc748864(v=ws.10).aspx) something about the crash?

Like „Pillars of Eternity stopped working“? Try to get some details out of it.

This forum allows to attach images and textfiles. (And checks them by extension, thats the reason it does not like the .log file)

I'm not sure what you want me to do exactly, what should I do with the Reliability Monitor?

[Xaratas]

Look at the graph, find the red cross signs for crashed applications and review/ post the details behind them.

[Psychoward]

Look at the graph, find the red cross signs for crashed applications and review/ post the details behind them.

For Windows 10 it's only performance monitor, not reliability monitor

[Suen]

In the performance monitor, on the left, right click the "maintenance" folder, it could be hidden there.

 

Or you can try this:

windows key + R (to open Run)

perfmon /rel

[Psychoward]

That worked! It says "Pillars of Eternity stopped responding and was closed"

 

It says no new solutions are available though

Edited July 6, 2016 by Psychoward

[Suen]

Double click a event line (not the support link) to open the event details.
Those error messages sometimes can help. Not always.

[Psychoward]

Double click a event line (not the support link) to open the event details.

Those error messages sometimes can help. Not always.

http://i.imgur.com/kOPp9NA.png

[Psychoward]

anyone? I've submitted two tickets and they haven't responded

[Aurelio]

Well, the screenshot does not tell much, Im afraid. You could post your dxdiag log as well. Maybe there is something which could point to cause.

 

A crash usually points to a driver issue or faulty installation. Maybe also run a check disk on your harddrive. Maybe try to reduce the resolution of your desktop a bit lower and then try to start the game and see what happens.

 

Do you overclock the CPU or graphics card?

Edited July 11, 2016 by Aurelio

[Psychoward]

No I don't overclock either, how do I run a check disk on my hard drive

[Aurelio]

Open the file explorer and select your hard drive. Rightclick and choose properties. There should be a tab called tools. There you can check you hard drive. If its your boot drive you need to schedule a scan and reboot the pc.