iOS - completely locked up

[Kkhel]

Device specs - iPad Air 2, iOS 9.2

 

I was halfway through Burnt Offerings - Attack on Sandpoint 1.1. The game froze, so I switched to the shop. When I hit the back button, nothing happened. I shut off the game and restarted. Since then, none of the buttons work on front screen, except for the 'story' button. When I enter that screen, I am unable to select anything. Once I back out to the front screen, even the 'story' button no longer works.

 

Anyone else has had a similar experience? It looks like I will lose all my character progress if I delete and reinstall the game on my device?

[Hannibal_PJV]

Yes you will. Did happen me Many times during the beta. If it is completely Locked down, removing the app and reinstall is the only option. And that means you lose your progress. You maintain your gold and purhases though.

[Kkhel]

Thanks for the quick and helpful response. This is somewhat demoralizing! Have people been previously able to recover from this problem, or is the only possible solution to reinstall and lose all progress?

[torm3ntin]

Same for me. Playing on ipad air.

[Hannibal_PJV]

You can Also try to start new croup. It may work and use experienced characters in that. The problem is that when save file gets corrupted there is not backup of it anywhere. The dev is planning somekind of online backup system, but how far They have got with it is not known.

Not a easy task, because if Local file will get corrupted, the online file can do Also. So They have to be pretty sure that online save file system does not cause havok. But there is hope that in the future we have more options when the game goes south...

[Kkhel]

Thanks! Starting a new group worked, but it was strange that I couldn't even select that option a few hours ago - but I just tried it and it worked this time. I wonder if it was a server side issue.

 

*edit: 'thanks!', not 'thanks?'

Edited May 1, 2016 by Kkhel

[StormbringerGT]

Strange freeze indeed, thanks for reporting this! If your first party is not working, try deleting it (the characters will return to your experienced characters pool) and you can create a new party with those characters.